Service Implementation/Customer Experience Manager - Japan

Posted 2 Days Ago
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Japan
Senior level
Healthtech
The Role
The Service Implementation/Customer Experience Manager will strategically partner with distribution partners in Japan to implement solutions that enhance customer experiences in ambulatory cardiac monitoring. Responsibilities include developing stakeholder relationships, influencing clinical pathways, building education programs, and representing customer needs across functions.
Summary Generated by Built In

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.


You will be responsible for being a strategic partner with our distribution partner in Japan implementing solutions that transform pathways for our customers, while providing a better patient, physician, and staff experience.

You will work in parallel with our Sales from distribution partner, Marketing and global customer experience team to influence clinical leadership and establish workflows for consistent improvement in programme delivery within target accounts.

You will act as a clinical champion for the Zio Service to build trust and expedite the adoption of Zio for targeted customers. You will partner closely with all cross-functional teams at iRhythm USA and International team.

Responsibilities:

  • Develop relationships with key stakeholders and decision makers within targeted accounts to implement clinical excellence programmes, identify challenges with their current cardiac monitoring service and using your existing knowledge, help to influence clinical leadership to implement pathway / workflow transformation programmes in ambulatory cardiac monitoring.
  • Partner with key accounts to scope their current pathways and workflows to identify how iRhythm can help to achieve better outcomes associated with cardiac arrhythmias via pathway change and operational efficiencies
  • Work with iRhythm cross functional team members such as Distribution partner in Japan, Clinical Ops and Customer Service to implement the Zio Service in targeted accounts balancing client needs and desires with iRhythm internal process and capabilities
  • Build the necessary infrastructure and tools to establish and lead iRhythm clinical education programmes across Japan
  • Share best practices and success stories from key accounts across key functions at iRhythm to help distribution partners better understand and deliver on what matters most to targeted customers
  • Represent the voice of the customer by clearly understanding customer needs, providing use-case examples and marketing requirements documents to engineering, R&D and senior leadership.
  • Identify opportunities for unique partnerships/collaborations with healthcare practitioners looking to develop care pathways / workflow, white papers, case studies that highlight best practices in ambulatory cardiac monitoring.

About you:

You are an experienced individual with a clinical background who is highly driven to support a growing business and passionate about finding solutions to make new technology available to all targeted accounts in Japan, which include patients and their physicians. You are experienced in the effective delivery of a clinical service and have a patient-centric approach along with the following:

Required:

  • Bachelor’s degree or above
  • Knowledge of Cardiology, preferably of Electrophysiology (EP)
  • Worked for medical device companies as sales reps, field marketing or marketing departments for more than 5 years
  • Project Management experience in a complex environment involving multiple stakeholders
  • Knowledge and understanding of the hospital systems and stakeholders in Japan
  • Demonstrable ability to educate and build relationships
  • Competent in communicating with multiple stakeholders, negotiation skills and influencing skills
  • Proven ability to work with initiative and under your own direction
  • Confident in the use of new and existing technology applications
  • Located in Japan
  • An ability to travel dependent upon location and demands of the business
  • Ability to communicate in English

This is a full-time, remote working in Japan position. 

#LI-LM1

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

The Company
Houston, TX
877 Employees
On-site Workplace
Year Founded: 2006

What We Do

iRhythm is a digital healthcare company redefining the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory electrocardiogram, or ECG, monitoring for patients at risk for arrhythmias.
We have created a unique platform, ZIO by iRhythm, which we believe allows physicians to diagnose many arrhythmias more quickly and efficiently than traditional technologies, avoiding multiple indeterminate tests, allowing for appropriate medical intervention and potentially avoiding more serious downstream medical events, including stroke.

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