Service Desk Specialist I

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Service Desk Specialist is a member of our 20+ person Service Desk team which is responsible for supporting and resolving technical problems for 5,000 employees and our outsourced partners, located in over 10+ locations.
This hourly role is based in our Boston office and reports to the Service Desk Team Lead. The role will start as onsite 4 days per week for the first 90 days and then transition to a hybrid schedule of 3 days a week in office. In addition to providing onboarding, hardware, and application support, the Service Desk Analyst I is responsible for providing VIP support and AV event support. This role interacts with all position levels and will be part of the after hour support rotation.
The Impact You Will Make:

• Installing and tracking new computer equipment for employees.
• Setup and support desktop applications such as Five9, Google Workspace, Okta, and Zoom.
• Help solve Windows and Mac connectivity/printer issues for individuals.
• Utilize and enhance existing standard operating procedures.
• Complete tasks thoroughly and on time.
• Support Grubhub team members in person, remote, phone, chat, Slack and email.
• Ability to support AV events and multi-room AV systems.
• Partner with Corporate IT teams to deliver and deploy projects.
• Field ticket escalations from team members, collaborating with other Corporate IT teams to troubleshoot, recreate and resolve problems as well as creating documentation to be used by the team to address future similar issues.
• Be proactive by recognizing learning opportunities to present to the team.
• Be flexible. We're growing and we need to continue to change to help the company grow.

What You Bring To The Table:

• Associates or Bachelor's Degree in Computer Information or related experience.
• Strong communication skills and experience supporting senior leadership and executive team members.
• High level of Windows & Mac hardware & OS troubleshooting experience. Linux is considered a plus!
• Working knowledge of Active directory in a multi-domain forest is considered a plus.
• Experience with Google Workspace products (Gmail, Docs, Sheets, Chat, Meet, etc).
• Experience with Zendesk ticketing system, and/or Atlassian Products (ie: Jira, Confluence) considered a plus.
• Experience working both independently and as part of a group.
• Strong organizational and analytical skills; oral and written communication skills.
• Must possess a positive and professional attitude.
• Experience supporting staff in a hybrid environment.
• Able to lift at least 50lbs.
• Software deployment and inventory systems experience - InTune, JAMF, Oomnitza experience considered a plus.

And Of Course Perks

• PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].