Absco Solutions started in 1977 and we have become the Northwest’s premier facility vulnerability expert in fire life-safety, and security integration for multi-site and campus environments. We work with Federal Agencies, Universities, Hospitals, K-12, Distribution, Retail, State and Local Municipalities, and other marque campus clients.
The Absco team seeks progress over perfection while striving for excellence every day. Our reputation is based on outcomes, not intent, so we judge ourselves and our performance on our customer’s success and we hold ourselves accountable to our word. We build respectful and transparent relationships with each other and work to improve the service of each team member, our clients, and the company. Together we succeed.
What You'll Do
The Service Manager role is a leadership position focused on performance and accountability for our Service Department. In this role, you will provide oversight and management to field operations and support companywide strategic initiatives. This position is responsible for communication between the Service Department with all other internal and external stakeholders.
- Create, delivery and track new and renewal service sales estimates for customers to address scope and price for: Service contracts/agreements, service repairs, inspection deficiency repairs, subscriptions, licensing, monitoring or any other sales resulting from service items that fall under any of Absco Solutions service offerings.
- Collaborate with the operations team to prompt responses to service scheduling, execution of service calls, execution of awarded service estimates, execution of service contracts, and fire alarm inspections (quarterly and annually)
- Record, communicate, track all open service tickets and ensure timely customer follow up, service scheduling, service ticket completion, and submit for invoicing.
- Track performance of department initiatives and manage service technicians and operations support specialists assigned specifically to the service department.
- Oversee all central station monitoring and UL2050 accounts.
- Provide monthly reports to the Absco Solution’s Goal Management Team regarding new service sales volume and total revenue billed.
- Meet with current and future service customers to provide a consultative approach to determine long-term service needs.
- Track service items to ensure appropriate coordination with subcontractors, employee reimbursements, materials and labor.
- Work with Absco Solutions’ Accounts Receivable to ensure all closed service tickets and inspections are billed monthly.
- Attend and participate in required meetings and provide reports to Absco Solutions Goal Management Team on forecasted service sales plan and previous service performance. (Monthly, Quarterly)
- Participate in network events in support of identifying qualified service sales opportunities
What You'll Bring
- Two or more years’ experience in business development or sales in fire/life safety and security systems.
- Three or more years' experience with low voltage electrical
- High School diploma/GED required
- One or more years’ Service or Project Management experience
- Budgeting and business analysis experience to provide reporting and financial presentations
- Travel as necessary to support the business
- Ability to pass background and possess a valid driver’s license and clean driving record, pursuant to Absco Solutions' driver insurability requirements
- Current or former EL06 and / or NICET II certification preferred
- Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred
- Proficient with MS Office suite
- Solid virtual and in-person presentation skills
- Ability to negotiate and track sales leads to closure
- Construction industry knowledge a plus
What We Offer
- Competitive compensation commensurate with experience and skill-level. Base rate for this role is $60-80K with monthly and quarterly commissions and incentives
- Comprehensive benefits package to include medical, dental, vision, LTD, Life, and company matching retirement plan
- Company-paid time off (PTO)
- Company-sponsored training/certifications NICET, L&I, CEU, & factory training
- Company-provided laptop and phone; a vehicle may be provided, depending on business needs
Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.
Top Skills
What We Do
Absco Solutions is a best in class fire-life safety and security systems integrator. Its installed systems are information management platforms empowering first responders, facility managers, campus communities, corporations and a wide variety of organizations, to improve efficiency, reduce liability and improve operations and safety. Absco specializes in fire, access control systems, high definition network, video management, mass notification, and systems integration. Incorporated in 1977, it has a long history of excellent work, while upholding the ethical standards and values of its clients and community.
We focus on understanding your needs. We deliver solutions that balance technology, regulation, effectiveness, and productivity. Along with our manufacturing and software partners we offer best in class solutions for access control systems, CCTV and video management, mass notification, fire safety, and complete system integration.
Our industry experience enables us to address our clients' risk exposure, both long and short term, and mitigate that risk through proper planning. We do this by drawing upon the expertise and resources of our team members and assembled vendors. Absco’s project team has individuals with more than 30 years of experience in consulting, construction, program development, application, and commissioning experience. Absco Solutions has been doing system integration since before it was a term.
With our many years of successful project delivery, this highly skilled technical and construction management team provides insightful and reliable project-solving capability. Our team includes IT expertise, certified product experts, project management, and code experts to achieve our clients’ wide range of implementation needs. We provide value and service to a wide spectrum of clients, including private universities, large corporations, medical centers, distribution facilities, technical organizations, state facilities, and US Armed Forces.
