Service Delivery Senior Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewGiven the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML), and constant changes evolving Motorola Solutions.
Motorola Solutions is therefore expanding our Services team which will provide field engineering services to our APAC customers.
We will invest in the required and applicable technology and service management training and certifications during your career with MSI.
You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.
Job Description

Plans and performs planning and post processing activities to service internal and external customer independently directly or through customer interface during Pre-Sales and Post Sales Phases.

Main Responsibility Area:

• Maintain system performance via Incident and Performance management processes.
• Work with the Field Services Engineers to ensure SLA are met
• Manage resource calendar to ensure all MA deliverables are met
• Coordinate with the Local CSM for all activities related to RFI, RFP and RFQ process
• Conduct Frequent customer meeting on Service availability and performance
• Response to the comments sent by customer directly via questions related to part of the project or complete project.
• Field survey when required to assist field engineers in case there is some problem in the working of the radio system.
• Plans and executes technical tasks according to given tasks, along with existing processes and instructions.
• Works with the responsibility of responding to customer problems directly or through internal customer interface.
• Solving technical problems related to design.
• Attend all planned and unplanned customer meetings and report to FSO Team Lead and CSM

The purpose of this profile is to ensure all Service Obligations to the customer are met and to provide technical assistance and advise to customer throughout the lifecycle of the Maintenance Agreement.

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Basic Requirements

• Associates degree OR 4+ years experience in one of the following: System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.
• Legal authorization to work in Malaysia indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a Malaysia citizen with the ability to obtain necessary security clearance as required by contract.

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Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].