The Role
Lead a large team while managing performance, client interactions, operational issues, and ensuring achievement of goals and SLAs. Drive team effectiveness and oversee administrative needs and special projects.
Summary Generated by Built In
Requisition Number: 2360134
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Lead a team of 150+ resources along with Supervisors and or Deputy Managers
- Time sensitive, accountable for deliverables, SLA's and KPI assigned to the team
- Ensure MBO Goals are tracked & achieved
- Client interactions, and updates
- Updates on OBR, QBR with leadership
- Manage assigned special projects and adhoc tasks to completion within target date
- Work with US counterparts on process related subjects
- Conducts regular performance reviews & discussions with employees and drive consistency and efficient performance for the team
- Help his/her employees on any administrative needs and enable them to foster an environment of teamwork & employee satisfaction
- Address operational issues and concerns in a timely fashion
- Share best practices and support team goals and objectives
- Ensure all process/people related reports are published within a defined timeframe
- Govern the overall performance for complete Teams, process assigned to the individual and act as an owner of those respective businesses
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 12+ years of overall experience with 8+ years of People Management experience
- Experience in People Management, Performance management
- Knowledge of organizational structure, workflow, and operating procedures
- Knowledge of reporting, data visualization and presentation of dashboards
- Knowledge of development and career progression planning for AM's and their DR's
- Knowledge of preparation of weekly/monthly/annual business plans including operating budgets
- Working knowledge of budgeting, cost estimating, capacity utilization principles and procedures
- Thorough understanding of AEP or Open Enrollment season
- Proven excellent People Management Skills including - rapport building/performance management/attrition management/shrinkage management/inventory & capacity management
- Proven quality centric, aware of VSM, Lean Six sigma methodologies, RCA, 5 Why's
- Proven ability to constantly drive Operational and Performance excellence
- Proven innovative bent and should challenge status Quo
- Proven self-driven and have decision making skills
- Proven interpersonal skills:
- Excellent verbal and written communication skills
- Creative, responsive and adaptive in a dynamic environment and a good team player
- Adhere & drive all established company policies & procedures
- Ability to work independently and creatively research and implement new solutions
- Ability to work under pressure and deliver within required turn-around times
- Flexible to adapt to quick delivery models
- Flexible to work in Evening/Night Shifts - 5:45/8:45 PM Shift throughout the year
- Flexible supporting the team during holidays and work extended hours as per the Business requirement
- Willing to work from office (100% RTO) as per Business requirement
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- 12+ years of overall experience
- 8+ years of People Management experience
- Experience in People Management, Performance management
- Knowledge of organizational structure, workflow, and operating procedures
- Knowledge of reporting and data visualization
- Proven excellent People Management Skills
- Flexible to work in Evening/Night Shifts
- Willing to work from office 100% RTO
Optum Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage offers multiple plan types with employer HSA contributions, in‑network preventive care at 100%, and included 24/7 virtual visits, alongside dental and vision options. This breadth allows predictable copay choices or tax‑advantaged HSA designs to fit different usage needs.
-
Retirement Support — Retirement programs include a 401(k) with employer match eligibility and full vesting over time plus an Employee Stock Purchase Plan at a discount. Together these elements support long‑term savings and ownership.
-
Parental & Family Support — Family supports include six weeks paid parental leave, paid caregiver leave, adoption assistance, and subsidized Bright Horizons back‑up care. Emotional well‑being resources like a premium Calm subscription and a 24/7 EAP complement these supports.
Optum Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Gallery
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
