The Role
Leads medical coding service delivery, personnel management, client relationships, operational performance, compliance, audits, quality initiatives, budgeting, retention, and process improvement. Provides strategic direction to senior management, manages large healthcare teams, resolves escalated issues, coaches staff, and ensures achievement of operational and client objectives.
Summary Generated by Built In
Requisition Number: 2390128
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Eligibility
To apply to an internal job, employees must meet the following criteria:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Manage overall personnel, performance, and discipline of the assigned project(s)
- Provide expertise and leadership in assigned functional area
- Manage relationship with internal stake-holders and functions
- Manage all client interaction and client communication. Should front end the relationship with the client
- Review and analysis of periodic reports and metrics
- Evaluation of operational practices and procedures
- Provide support to quality initiatives targeted towards process improvements
- Actively be involved in the internal audit support, ensuring all compliance parameters are met
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Provide direction to staff; ensure resolution of problems; sets priorities
- Actively provide inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
- Manage attrition and building retention strategies
- Preparation of annual business plans including operating budgets
- Negotiate solutions, resolve conflicts, and anticipate/handle critical situations
- Provide regular performance feedback and giving frequent formal and informal coaching sessions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Eligibility
To apply to an internal job, employees must meet the following criteria:
- Employees may choose to apply for any of the following:
- Positions within the same grade/Positions at one grade higher than their current position
- To be considered, your last performance review rating should be a "Meets Expectations" or better
- You will need to have been in your current position for a minimum of 12 months before applying for a new position. If you have not been in your current position for at least 12 months, You should discuss your career interest with your manager and business leader (SG31+)
and obtain documented alignment from the SG31+ business leader and the respective Human Capital Partner for the business before applying.
Required Qualifications:
- Mandate CPC Certified (with Active License)
- 12+ years of Industry experience with a minimum of 8-9 years' experience of People Handling
- Experience of handling 200+ associates working in diverse healthcare businesses
- Experience to have served as a Senior Manager or above in their latest role
- From Allied sciences Background
Preferred Qualifications:
- Graduate in any discipline from Science or Anatomy related background
- From Healthcare Background and Knowledge of US Healthcare
- Health Insurance knowledge, managed care experience
- Proven good analytical and comprehension skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Active CPC certification and license
- 12 or more years of industry experience
- 8–9 or more years of people-management experience
- Experience managing more than 200 associates across diverse healthcare businesses
- Served as a Senior Manager or above in the most recent role
- Background in allied sciences
- Graduate degree in any discipline, preferably science- or anatomy-related
- Healthcare background and knowledge of U.S. healthcare
- Health insurance knowledge and managed care experience
- Strong analytical and comprehension skills
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
