At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewA smarter store starts with smarter communication. Theatro, our user-friendly, voice-driven AI platform provides retail workers with real-time, discreet, and efficient communication — helping them stay safe and productive while delivering top-notch customer service.
Job Description
We are seeking a detail-oriented and analytical professional to join our Service Delivery team, focusing on Generative AI (GenAI) Monitoring and Analysis. In this role, you will oversee the performance, reliability, and user experience of deployed GenAI solutions. You will work across teams to identify performance trends, proactively detect issues, analyze usage and feedback data, and support the continuous improvement of AI services.
Key Responsibilities:
Monitor the health and performance of deployed GenAI systems using logs, metrics, dashboards, and user feedback
Analyze AI outputs, identify anomalies, and surface quality concerns or potential model drift
Collaborate with engineering, product, and data science teams to triage and resolve issues
Maintain documentation for monitoring processes, incident response, and known issues
Track and report on KPIs related to GenAI usage, stability, responsiveness, and accuracy
Drive root cause analysis and recommend operational improvements or retraining needs
Facilitate feedback loops between end-users and technical teams to improve GenAI outputs
Contribute to the development of playbooks, escalation paths, and runbooks for GenAI services
Support readiness efforts for new GenAI releases and features from a service delivery perspective
Remain flexible and shift focus to support other key-projects as business needs evolve
Required Qualifications:
3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment
Familiarity with Generative AI concepts and LLM (Large Language Model) applications
Strong analytical skills with experience working with large datasets and interpreting system logs
Experience using monitoring and incident management tools
Effective communicator with a user-first mindset and the ability to work across functions
Understanding of SLAs, KPIs, and service health monitoring best practices
Preferred Qualifications:
Experience supporting or monitoring GenAI-powered applications in production environments
Exposure to AI/ML model evaluation techniques or prompt testing workflows
Knowledge of prompt engineering and/or fine-tuning LLMs
Prior experience in an enterprise SaaS or platform environment
Target Base Salary Range: $85,000 - $115,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
Bachelor's degree
3+ years in a service delivery, operations, data analysis, or product support role, ideally in a tech or AI environment
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions and has not been reviewed or approved by Motorola Solutions.
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Healthcare Strength — Health coverage starts on day one with multiple medical carrier choices, plus bundled dental/vision and company‑paid short‑ and long‑term disability and basic life/AD&D. These elements create a robust core benefits foundation that reinforces overall total rewards.
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Leave & Time Off Breadth — Paid time off includes nine company holidays, PTO accruals for non‑exempt staff, and a Flex Time Off policy for exempt employees. This structure supports time away and work‑life balance across roles.
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Equity Value & Accessibility — An employee stock purchase plan at a 15% discount and ongoing equity awards provide accessible ownership alongside salary and bonus. These programs can lift realized compensation for those who participate.
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What We Do
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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