Service Data & Warranty Analysist

Job Description
The Service Data & Warranty Analyst plays a pivotal role in ensuring the reliability, accuracy, and performance of our hybrid and electric bus fleets by managing the fleet operations data, systems and tools, and workflows that drive aftermarket service excellence. This position will manage and maintain key operational databases, validate service and warranty information, and perform technical analysis to support the Customer Service and Support Team. This role will help drive continuous improvement and strengthen the service experience for our transit bus customers.
Key responsibilities of the position include:

• Processing field technician service reports
• Review and approval of third party technician service invoices
• Management of inventory at remote stock locations for field service
• Fleet Warranty Tracking and Customer Claim Processing
• Manage and Maintain Customer Support Inbox and Online Accounts
• Use analytics to identify trends and process improvement opportunities
• Develop and maintain Service Data and Warranty performance dashboards. Prepare and present monthly KPI reports

Based in Endicott, NY
Our growing business is located in the Greater Binghamton area which is home to several sports teams, shopping centers, a growing downtown, the State University of New York at Binghamton, several large healthcare employers and some of New York's top-ranked school districts. The area enjoys a rich heritage with multiple diverse communities with local cuisine and festival celebrations. From the area to an hour out there is access to hiking, skiing, lakes, waterparks, casinos, golfing, camping, and vineyards. A 9/80 work schedule gives employees a great opportunity to experience all that the region has to offer and provides a balanced work and family lifestyle.
Required Education, Experience, & Skills

• Education: Minimum of Associates degree. Preference for bachelor's degree in business administration, engineering technology, supply chain, or related fields
• Experience with ERP systems (SAP, Oracle, Infor, etc.) and data visualization tools (Power BI, Tableau, Excel).

Preferred Education, Experience, & Skills

• Strong analytical abilities, with experience interpreting technical and operational data
• High attention to detail and commitment to data accuracy and process integrity
• Ability to manage data in multiple systems and platforms
• Capability to identify trends and drive data-informed improvements
• Strong communication skills for cross-functional coordination with engineering, operations, supply chain, and finance
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment

Pay Information
Full-Time Salary Range: $61278 - $104173
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.