Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
As a Service Crew, you will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks efficiently while ensuring high standards of service. You will also be responsible for creating memorable experiences for our guests and fostering a positive environment. You will maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage quality controls, preparation methods, and presentation.
Responsibilities
• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the kitchen team to prepare foods or drinks while following cooking instructions, safety procedures, and sanitary requirements.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Adhering to all food safety regulations and quality controls.
Requirements:
• At least 1-2 years of experience in food and beverage preparation.
• Positive attitude with commitment to customer satisfaction and service excellence.
• Exceptional listening and communication skills.
• A polite, engaging personality.
• Knowledge of menu items, including ingredients, portion sizes, and the presence of common allergens.
• Must be efficient and energetic, multitasking to complete multiple orders or switching between different types of activities.
• Willingness to adapt to different roles and job duties as the need arises.
• Ability to work as part of a high-energy, efficient team in a fast-paced environment.
Skills Required
- At least 1-2 years of experience in food and beverage preparation
- Positive attitude with commitment to customer satisfaction and service excellence
- Exceptional listening and communication skills
- Polite, engaging personality
- Knowledge of menu items, ingredients, portion sizes, and common allergens
- Ability to work efficiently and energetically while multitasking
- Willingness to adapt to different roles and job duties
- Ability to work as part of a high-energy, efficient team in a fast-paced environment
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Tapestry - Coach and Kate Spade Teams
Tapestry - Coach and Kate Spade Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
