The Opportunity
InCharge Energy is seeking a highly organized and proactive Service Coordinator to support the Service Department through effective scheduling, coordination, and communication. This role is responsible for dispatching service technicians, managing work orders, and ensuring service operations run smoothly and efficiently. As the first point of contact for many customers, you’ll represent InCharge with professionalism and care. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment, collaborating cross-functionally across teams to deliver an exceptional customer experience.
What You’ll Do
- Coordinate technician schedules and prioritize dispatches based on urgency, skill set, and location
- Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope
- Organize and track work orders, customer requests, revenues, and expenses for completed services
- Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness
- Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams
- Oversee communication and workflow across assigned regional teams
- Participate in troubleshooting system errors to determine and dispatch the appropriate personnel
- Issue purchase orders and approve invoices in coordination with the Accounting team
- Manage external ticketing systems and coordination with 3rd-party vendors
- Ensure ongoing client satisfaction through consistent communication and follow-up
- Assist with onboarding and mentoring new service team members
- Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes
- Respond promptly to phone calls and email inquiries
- Perform additional duties as assigned
Your Experience and Capabilities
- 2+ years of dispatching or service coordination experience
- Strong organizational and multitasking abilities with exceptional attention to detail
- Demonstrated customer service mindset and problem-solving approach
- Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite, particularly Outlook
- Experience in the EV charging or clean energy industry is a plus
What We Offer
Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
CCPA disclosure notice here.
Top Skills
What We Do
InCharge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, InCharge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets.
🔌 InCharge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at InCharge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others.
🌎 Headquartered in the world’s first zero-emissions delivery zone in Santa Monica, Calif., InCharge Energy was founded by EV industry veterans Cameron Funk and Terry O’Day. The company has additional operations in San Francisco, Michigan and Virginia.
📞 If you’re looking for an experienced team to support your fleet’s electrification, please call us at 818.697.GOEV
