AutoStore is a leading software and robotics company that provides automation technology to warehouse and distribution facilities. We are searching for a Service and Support Intern at our North American headquarters in Salem, NH, for a 10-week paid internship, 40 hours per week, from June 9th to August 15th, 2025.
As a Service and Support Intern, you will play a crucial role in providing exceptional customer service and technical support to our clients. You will work closely with the support team to troubleshoot issues, resolve customer inquiries, and ensure customer satisfaction. The ideal individual should have technical aptitude and ability to learn new technologies quickly, customer-oriented mindset and commitment to providing exceptional service. In this role, you will be entrusted with various responsibilities. You will be part of a department integral to AutoStore's success, working closely with team members who are passionate about what they do and supporting one another.
KEY TASKS AND RESPONSIBILITIES:
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Respond to customer inquiries via phone, email, and chat
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Troubleshoot technical issues and provide solutions
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Document customer interactions and resolve issues efficiently
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Assist in creating and maintaining knowledge base articles
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Provide technical assistance for our products and services
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Configure and troubleshoot software and hardware
KEY QUALIFICATIONS:
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Enrolled in a bachelor’s or graduate degree program
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Proficiency with Microsoft Outlook, Excel, and Word
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Strong attention to detail, organization, and follow-up skills
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Strong problem-solving and analytical skills
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Excellent communication and interpersonal skills
PERSONAL ATTRIBUTES:
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Ability to complete a variety of tasks promptly
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Ability to prioritize tasks and work independently with guidance as needed
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Ability to appropriately handle confidential and sensitive information
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Written and verbal communication skills in English are required to collaborate effectively with internal and external teams
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our job’s alias or AutoStore employees. We value direct applications from candidates and are not responsible for any fees related to unsolicited resumes.
What We Do
Welcome to AutoStore, where we make space and storage simpler! AutoStore™, founded in 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. The company is global, with over 950+ systems in 45 countries in a wide range of industries. All sales are distributed, designed, installed, and serviced by a network of qualified system integrators we call "partners". Figuring other industries could benefit from this new cube storage automation concept, Arrow Electronics acquired Hatteland Electronic in 2000. The funding enabled Hatteland Group to invest in AutoStore, and from that moment the commercialization period started. The mature and robust product called AutoStore was to become the backbone of the Hatteland Group and it was ready to conquer the world. In 2021, investment powerhouse SoftBank became an AutoStore shareholder following prior acquisitions by Thomas H. Lee Partners, L.P. and EQT Private Equity. Today, with more than 950 systems and 40,000 robots across 45 countries, AutoStore is poised to continue its aggressive global expansion.
Why Work With Us
AutoStore is positive, strong, and humble community. We started amongst neighbors in a small town in Norway. We believe to treat our neighbors with respect and care. We drive and cherish this community feeling, even as we grow beyond our original borders. Here we provide opportunity, growth, and flexibility to live our best lives!
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