Servcie Transition Analyst I

Local Service Transition-CTT & Country Specialist Consultant (CG04_Service 
Transition Analyst I).
The Local Service Transition-CTT & Country Specialist Consultant plays a key role in ensuring that 
country-level and regional implementations move smoothly from project delivery into stable 
operational reality. Working closely with the Global Service Transition Consultant and other project 
stakeholders, this role oversees all local transition activities and ensures that each implementation 
is completed within the agreed scope, quality, time, and budget.
As the primary Service Transition representative at country level, the consultant brings deep local 
insight into processes, regulatory requirements, system behaviour, and operational needs. The role 
ensures that local systems, documentation, configurations, and support structures are fully 
prepared for go-live, and that global implementation standards are correctly applied and adapted 
only when legally or operationally necessary. The consultant also supports executing testing and 
validation activities, risk identification, mitigation planning, and cutover/hypercare support to secure 
a smooth transition to Operations.
Additionally, as part of the Client Training Team (CTT), the role ensures the delivery of quality training 
sessions to clients when required by the project. This includes preparing and adapting training 
materials, conducting country-specific training sessions, and ensuring that both client teams and 
internal Operations are ready to operate the solution eƯectively after go-live.
Overall, this role is essential for bridging global methodologies with local realities, ensuring 
compliance, readiness, and a successful transition from implementation to Business-as-Usual at 
country level.
Main Responsibilities
 Act as a country specialist, applying HR/Payroll expertise, statutory requirements, local 
processes, payroll rules, and compliance needs.
 Support colleagues on country-specific topics and assist the country ST SME when needed.
 Lead local workshops to ensure clients understand in-scope services, the service delivery 
model, and the system landscape.
 Support clients in understanding the implementation methodology (what, when, how), 
including PIX phases and deliverables.
 Coordinate and deliver client training for go-live readiness, including CTT activities when 
required.
 Coordinate BAU Operations training and onboard the BAU team into the project.
 Prepare key local artefacts such as the Payroll Calendar and Trusted Source List.
 Provide required system access to clients and Operations teams.
 Implement local service delivery tools (case management, call center, SLA reporting, etc.).
 Coordinate and lead testing phases to ensure in-scope systems operate, integrate, and meet 
contractual specifications.
 Plan and manage work, objectives, and resource models for transition-to-Operations 
activities.
 Identify and communicate risks promptly.
 Monitor transition delivery to ensure it meets scope, quality, timeline, and budget 
expectations.
 Prepare and manage the hypercare period.
 Ensure a successful transition from Project to BAU for both clients and Operations teams.
Knowledge, Experience, Skills & Competencies 
 Expertise of 1-2 years in PY-HR work is required.
 Experience in implementation teams is a plus.
 1-2 years of expertise/knowledge in client management is needed.
 Experience/knowledge in Strada systems and tools and diƯerent payroll systems in the 
market is an advantage.
 Experience in coordination between diƯerent stakeholders within an organization.
 Strong communication skills, with previous customer-facing / liaison experience.
 Good English skills written and verbal (additional language is highly beneficial).
 Highly organized with the ability to oversee large and multiple projects.
 Good PC Literacy – Microsoft and Smartsheet usage is a plus.
 The role will involve local country and international travel and time away from home.
 Experience in working closely with operational teams.
 Ability to manage process/service workshops with multiple customer contacts.
 Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal 
and Parallel Runs.
 Handling of knowledge transfer and service transitions.
About Strada
Strada is a global leader in HR and Payroll solutions, delivering consistent, high-quality services across diverse markets. We 
help organizations transform and streamline their workforce operations through innovation, expertise, and a commitment to 
operational excellence. As we continue to bring new services and countries into scope, we are expanding our Global Delivery 
Team with experienced professionals who thrive in dynamic, multinational environments.
With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify 
workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at 
scale.
With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new 
possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way.
Strada. From Pay to Possibilit

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.