Seniors Living Administration Coordinator

Employment Type: Permanent full time
Hours: 38 hours / fortnight
Location:  Melbourne
Application: Please upload resume, cover letter

Contact: Lindy Le Page | Team Leader Business Development | [email protected]

Where there’s life, there’s Mercy.
Where there’s care, there’s You.
For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us as a Seniors Living Administration Coordinator and help our teams deliver even greater outcomes.

About the opportunity
At Mercy Health, you'll become part of a proud history built on over 100 years of expertise, skill and care. As a Seniors Living Administration Coordinator, you will play a pivotal role in supporting the administrative operations of our Seniors Living portfolio. You will coordinate customer enquiries, contracts, documentation, settlements and resident onboarding processes, ensuring a seamless and positive customer experience from enquiry through to move-in.

In this role you will:

• Assist in delivering the Mercy Health Seniors Living service offering through efficient administration and workflow coordination.
• Coordinate customer enquiries, documentation, contracts and settlement processes across the Seniors Living portfolio.
• Prepare and manage Village Contracts, Disclosure Statements, Fact Sheets and associated documentation.
• Support prospective residents and their families throughout the customer journey, ensuring timely and professional communication.
• Maintain accurate customer, occupancy and contract records within CRM and business systems.
• Monitor workflow milestones and coordinate activities to ensure settlements and resident transitions occur within required timeframes.
• Liaise with Village Managers, Precinct Managers, Finance, Legal, Marketing and external stakeholders to facilitate successful customer outcomes.
• Generate reports relating to enquiries, occupancy, settlements and sales administration activities.
• Ensure compliance with Retirement Villages legislation, organisational policies, privacy requirements and regulatory standards.
• Support accreditation, quality improvement and governance activities across the Seniors Living portfolio.
• Champion the effective use of CRM and workflow management systems to improve efficiency, data integrity and customer outcomes.
• Contribute to continuous improvement initiatives that enhance customer experience, administrative processes and operational effectiveness.
• Ensure residents, prospective residents and their representatives experience a positive and supportive customer journey throughout their interaction with Mercy Health.

What you'll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, you'll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Tertiary qualification in Business Administration, Customer Service, Property, Management or a related discipline (desirable).
• Experience in an administrative, customer service or coordination role, preferably within Retirement Living, Aged Care, Property or Health sectors.
• Sound understanding of Retirement Villages operations, contracts, disclosure requirements and customer administration processes.
• Experience managing contracts, documentation, workflows and records with a high degree of accuracy and attention to detail.
• Strong proficiency in CRM systems, Microsoft Office applications and database management.
• Excellent organisational skills with the ability to prioritise multiple tasks and meet critical deadlines.
• Strong communication and stakeholder engagement skills with the ability to liaise confidently with residents, families and internal teams.
• Demonstrated ability to identify process improvements and support efficient workflow management.
• A commitment to maintaining confidentiality, compliance and high standards of governance.
• A compassionate, flexible and customer-focused approach aligned with Mercy Health values.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Strong problem-solving skills and the ability to work independently while supporting broader team objectives.

Why Mercy Health?

You'll join an organisation committed to making a positive difference in the lives of older Australians. Working within Seniors Living, you'll help create welcoming, supportive communities while ensuring our customers experience a seamless transition into their new home.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police record check.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. 

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.