Senior Workplace Experience Specialist

Job Description

Senior Workplace Experience Specialist
Zendesk is looking for a professional and accountable Senior Workplace Experience Specialist to join our rapidly expanding Workplace Experience Team. We’re the department that keeps day-to-day life running smoothly for Zendesk’s employees and we have a lot of fun along the way!

About you:

You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You’re flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company!

You’re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused and have impeccable judgment. You always lead with "yes" but are comfortable saying “no” to requests that don’t fit team / company goals. You’re sensitive to employees’ needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that’s OK; last-minute requests don’t faze you!
Primary Responsibilities:

• Manage the front desk and  ticketing system, providing a high level of customer service.

• Welcome visitors and deliver an extraordinary guest experience to all employees in-office.

• Process incoming and outgoing packages and mail.

• Liaise with vendors and landlords as needed.

• Coordinate vendor management including assisting in procurement process and performance management.

• Manage event programs for the office.

• Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.

• Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.

• Lead internal communications on up-to-date building events, maintenance, safety, and other issues.

• Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.

• Manage the food and beverage program. 

• Assist Regional Workplace Experience Manager with office moves, projects and office.

• Perform other duties and special projects as requested.
   

Requirements:

• Minimum of 2-4 years’ experience in Facilities/Office Coordination/Management, including involvement in office relocation or workspace reconfiguration projects.

• Excellent communication skills across employees at all levels within the organization

• Demonstrated project management skills

• Strong computer skills including experience with Google Suite

• Familiarity with building operations (lighting, air conditioning, flooring, etc.)

• Demonstrated ability to handle multiple tasks with little or no supervision

• Advanced problem solving skills

• Positive attitude; grace under pressure

• Organized, punctual and accountable

• Event Planning skills
   

Preferred Skills/Qualifications:

• Academic qualification in relevant discipline, degree / diploma preferred.

• Experience with light furniture assembly (cabinets, shelving, etc.).

• Experience with Building Management Systems and access control S2 software 

• Member of professional Facilities Management association
   

Hours:

• IN OFFICE role

• Mon-Fri, 8:00am-5:00pm; overtime sometimes required

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $25.00-$37.50. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.