We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
The Senior Workforce Planning Executive will be responsible for optimizing staffing levels across multiple departments, ensuring the right number of employees are available at the right time to meet business needs and customer demand. Key responsibilities include workforce forecasting, schedule creation, real-time monitoring, and performance reporting to support operational efficiency and service excellence.
As Senior Workforce Planning Executive, you will:
- Develop accurate forecasts for staffing needs based on historical data, trends, and business activity.
- Adjust forecasts as necessary in response to unexpected changes in business volume or external factors.
- Create and manage staff schedules to ensure optimal coverage and operational efficiency.
- Coordinate with department managers to address shift requirements and business priorities.
- Analyze key performance indicators (KPIs), such as customer wait times, service levels, and productivity.
- Generate regular and ad-hoc reports for senior management to track operational performance and staffing efficiency.
- Identify trends and provide actionable recommendations for process improvements based on detailed data analysis.
- Provide insights and recommendations for process improvements based on data analysis.
- Work closely with Operations, HR, IT, and other departments to ensure that workforce planning aligns with business objectives.
- Communicate staffing needs and strategies effectively to internal stakeholders.
- Utilize workforce management (WFM) software and tools to manage workforce planning effectively. Identify areas for improvement within the WFM process and implement best practices to improve efficiency and reduce operational costs.
- Identify and implement best practices to improve WFM processes, increase efficiency, and reduce operational costs.
- Ensure that scheduling and workforce practices adhere to labor laws, industry standards, and company policies.
- Lead or contribute to projects involving process optimization, technology upgrades, or system integrations related to WFM.
What you will bring:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 3-5 years of experience Workforce Management, preferably within the gambling, gaming, or a high-volume customer service environment.
- Proficient with WFM tools (e.g., Verint, NICE, Aspect, Tymeshift) and scheduling software.
- Strong analytical skills with the ability to interpret complex data and develop actionable insights.
- Advanced proficiency in Excel/Google Sheets and other data analysis tools.
- Excellent organizational skills, attention to detail, and ability to multitask.
- Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing business needs.
- A problem-solving mindset with a proactive approach to managing operational challenges.
- Understanding of the gambling industry and its operational requirements is a plus.
Kaizen Gaming Perks
- 🕑 Hybrid model of working;
- 🏃 A buddy will support you with your onboarding;
- 💸 Competitive salary package and bonus scheme;
- 👩⚕️ Health insurance for you and your family;
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework;
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
