Senior Workforce Manager | Bulacan

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Senior Workforce Manager do? The Senior Workforce Manager will be responsible for developing and implementing strategies to optimize workforce utilization, improve operational efficiency, and ensure the right resources are in place to meet business objectives. This role requires a deep understanding of workforce analytics, capacity planning, and team leadership. The WFM Senior Manager should possess relevant WFM experience handling campaigns with a range of communication channels and platforms, such as phone calls, chat, email, back-office tasks, social media, and more.

As a Senior Workforce Manager, you will: 
Responsibilities:

• Lead the workforce planning function, collaborating with various departments to understand business goals, resource requirements, and workforce trends.
• Develop and implement workforce management strategies that align with the organization's short-term and long-term objectives.
• Analyze historical data, industry trends, and business projections to forecast workforce needs and identify potential gaps or areas of improvement.
• Monitor key performance indicators (KPIs) related to workforce management, such as staffing levels, forecast accuracy, schedule adherence, and service levels.
• Collaborate with recruitment and HR teams to ensure timely and effective hiring, onboarding, and training processes to support workforce requirements.
• Oversee scheduling and shift allocation to ensure adequate coverage while considering employee preferences and regulatory compliance.
• Implement and maintain workforce management tools and systems to streamline processes and enhance reporting capabilities.
• Provide guidance and mentorship to the workforce management team, fostering a culture of continuous improvement and professional growth.
• Act as a liaison between different departments to communicate workforce-related updates, changes, and initiatives.
• Participate in cross-functional meetings to represent the workforce management perspective and contribute to strategic decisions.
• Proactively identify areas for operational efficiency improvements and propose solutions to enhance resource utilization and cost-effectiveness.

Do you have what it takes to become a Senior Workforce Manager?

Skills:

• Experience in managing global operations and teams.
• Should have managed WFM teams for different industry verticals like - Travel, Aviation. Technology, Fintech, Hitech, Education,Retail etc.
• Strong analytical skills and proficiency in workforce analytics tools and techniques.
• Solid understanding of capacity planning, scheduling methodologies, forecasting and Real time management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different teams and levels of the organization.
• Experience with workforce management software and tools (Eg:- NICE IEX, Avaya, Aspect, Verint, Five9, Genesys etc.)
• Strong leadership abilities with a track record of managing and developing high-performing teams.
• Problem-solving mindset with the ability to adapt to changing business needs and priorities.
• Knowledge of relevant labor laws and regulations.
• Exceptional organizational skills and attention to detail.
• Relevant certifications in workforce management or related fields.
   

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.