Senior Workday Enterprise Analyst

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. 

Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world.

Our Product Technology Group (PTG) is the innovative force behind our essential software solutions–and the vast social impact they unleash. Connecting hundreds of thousands of causes to millions of supporters around the world, PTG builds the cloud infrastructure for $100 billion in annual donations, investments, and grants.

What You’ll Do:

The Senior Workday Enterprise Analyst is part of the Blackbaud IT Business Services team providing comprehensive support to our finance teams. The position will play a critical role in the discovery of operational efficiency improvements, cutting edge technology implementations, workflow design, documentation and education.

Every role at Blackbaud ultimately helps fuel impact for today’s most vital organizations. As a Senior Workday Enterprise Analyst you’ll:

• Assemble appropriate resources to gather current policies and procedures and capture business requirements accurately.  

• Conduct thorough analysis to identify opportunities for operational efficiency improvements. Identify areas of improvement, either through system enhancements, reporting, revised workflow and/or user training.

• Develop user stories to drive system requirements, aligned with and enabling business process change.

• Manage the Customer/IT relationship with various related leadership roles throughout the organization.

• Gain acceptance of process efficiencies and obtain senior management buy-in based on quality, cost savings and/or performance expectations.

• Prepare preliminary project documentation pertinent to the business objectives, summarizing the goals of the business process change and expected business benefit, which are then used as inputs to functional design.

• Lead design reviews to ensure that business processes are properly supported; responsible for updated proposed workflows.

• Support the development of training material, participate in the implementation, and provides post-implementation support to ensure acceptance/adherence and subsequent changes. This may involve the development of project plans and often requires project management skills.

• Develop and maintain detailed process maps and related metrics that cross systems and business functions, ensuring comprehensive and up to date documentation.

What You’ll Bring:

• 3+ years related experience in Workday or other Enterprise Resource Planning (ERP) system.

• Experience in process mapping, documentation and metrics

• Strong interpersonal & communication skills: Professional and positive in interactions with others and able to build strong working relationships.

• Ability to communicate effectively and persuasively in both written and oral form; effective presentation of ideas to larger groups.

• Able to change direction in response to changing work situations & able to take effective action.

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