Senior WMS Project Manager

Senior Project Manager

Manage implementation and delivery of software solutions in Software as a Service (SaaS), Private Cloud, Public Cloud and On-premise delivery environments using Waterfall and Agile Project Management principles and Waterfall and Agile Development and Delivery models. Lead the project team in the resolution of customer project issues, escalating to appropriate parties as needed. Collaborate with appropriate company resources on customers’ businesses, organization and culture to strengthen credibility as trusted advisors. Assist in generating statement of work and customer proposal documents. Validate and produce baseline project plans, templates and project resource requirements. Provide guidance, feedback, coaching and development to the project team members. Assess project performance and communicate lessons learned to increase institutional knowledge. Ensure the project team adheres to company policies, procedures, methodologies and quality standards. Manage service agreements, including interactions with client project team and client executives. Resolve all project issues, including budget, timeline, accounts receivables, scope changes, software functionality and technology. Provide regular project communication and status reporting. Manage project quality to ensure customer satisfaction, lead process change, and serve as a subject matter expert to drive key decisions. Identify Key Performance Indicators, develop baseline measurements, establish ongoing measurement processes, measure and present quantifiable results. Work and collaborate with Development, Implementation, Product and Business teams. Manage global resources assigned to the project. Ensure the projects deliver the value/ROI sold with the engagement. Contribute to the ongoing development of project management, implementation, and solution templates as best practices. Identify and close additional software and service opportunities within client base.

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