Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
Position OverviewLead all web development and design initiatives for a fast-growing 260-person enterprise startup. This individual contributor role combines technical expertise, creative vision, and marketing alignment to ensure our web presence drives business growth and brand awareness.
Key Responsibilities- Own end-to-end development and maintenance of company website, including architecture, security, performance, and user experience
- Execute website redesign projects and continuous improvement initiatives based on marketing objectives
- Manage web hosting, domain management, SSL certificates, and other technical infrastructure
- Implement and maintain web analytics, SEO strategy, and conversion tracking
- Work closely with marketing team to optimize landing pages and conversion funnels
- Create and maintain high-impact marketing campaign pages and microsites
- Ensure brand consistency across all web properties
- Maintain website compliance with accessibility standards and data protection regulations
- Develop and maintain documentation for web systems and processes
- Expert-level proficiency in modern web technologies (HTML5, CSS3, JavaScript/ES6+)
- Strong experience with modern frontend frameworks (React, Vue, or similar)
- Proficiency in backend development (Node.js, Python, or similar)
- Experience with CMS platforms and headless CMS architectures
- Strong understanding of web security best practices and compliance requirements
- Expertise in responsive design, cross-browser compatibility, and mobile optimization
- Proficiency with version control systems (Git) and CI/CD pipelines
- Strong knowledge of marketing analytics tools, A/B testing, and conversion optimization
- Strong eye for design and user experience
- Experience with UI/UX best practices
- Proficiency with design tools (Figma, Adobe Creative Suite, or similar)
- Understanding of brand guidelines and design systems
- Ability to create compelling, conversion-focused web experiences
- Experience with marketing automation tools and CRM integrations
- Understanding of conversion rate optimization (CRO) principles
- Knowledge of SEO best practices and technical implementation
- Experience with marketing analytics and attribution
- Ability to optimize for lead generation and customer acquisition
- 7+ years of web development experience
- 3+ years managing web properties in a marketing-driven organization
- Bachelor's degree in Computer Science, Web Development, or related field
- Portfolio of successful marketing-focused web projects
- Track record of improving conversion rates and user engagement
- Strong problem-solving abilities and attention to detail
- Self-motivated with excellent time management skills
- Ability to balance multiple priorities and meet deadlines
- Data-driven approach to decision making
- Strong communication skills and marketing mindset
- Ability to work independently while collaborating effectively with marketing team
- Maintain 99.9%+ website uptime
- Improve and maintain core web vitals scores
- Drive continuous improvement in conversion rates
- Regular security audits and updates
- Monthly analytics and performance reporting
- Support rapid deployment of marketing campaigns
Reporting Structure
- Reports directly to Chief Marketing Officer
- Works closely with Marketing, Brand, and Content teams
This is a full-time, permanent position with significant impact on the company's digital presence, brand perception, and marketing effectiveness.
At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
