The role:
As a Sr. Website Developer & Administrator within the Business Systems & Operations team, you will serve as the technical backbone for our Global websites, primarily focused on Help Center and the Customer Support Ecosystem. You are a strategic partner who bridges the gap between Support, Product, and Marketing to build high-impact digital assets that empower customers, improve self-service, and drive operational efficiency.
What you will do:
- Strategic Development & Configuration: Develop and maintain customized pages, plugins, and templates while ensuring scalable code and global best practices.
- Systems Integration & Architecture: Architect and build the connective tissue and data flow between the website, back-end support tools, and analytics platforms.
- Database Querying & Analytics: Execute database queries to extract data, analyze results, and recommend enhancements that drive site effectiveness.
- Cross-Functional Collaboration: Act as the strategic liaison between Support Operations, UX, Marketing, and technical teams to translate complex requirements. Collaborate with other technical resources to deliver integrated, scalable solutions.
- Intelligent Prioritization: Manage a high-volume request backlog by evaluating business impact, ROI, resource availability, and strategic urgency.
- Release Management & QA: Own version control and lead rigorous Quality Assurance (QA) processes across the entire end-to-end customer journey.
- Proactive Monitoring: Monitor key performance metrics to identify and rectify technical issues before they impact the customer experience.
Who you are:
- Proven ability to think long-term about website experiences, scalability, and the holistic customer journey.
- Strong written and verbal English skills, with the ability to explain complex technical concepts to stakeholders at all levels.
- Experience managing competing demands, balancing technical feasibility with user needs.
- Website development experience (HTML, CSS, JS). Deep familiarity with CSS Grid, UI layouts, and debugging tools.
- Experience working with Webflow, Figma, and Google Analytics.
- Experience leveraging AI to improve efficiency or experiences (e.g. AI Assistants, co-pilots, etc).
- Strong knowledge of digital analytics and advanced data querying skills.
- Experience with MixPanel, Zapier, Salesforce, and Apex Code development is highly valued.
Our perks and benefits:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
Skills Required
- Proven ability to think long-term about website experiences and scalability
- Strong written and verbal English skills
- Experience managing competing demands
- Solid experience in website development (HTML, CSS, JS)
- Deep familiarity with CSS Grid, UI layouts, and debugging tools
- Experience working with Webflow, Figma, and Google Analytics
- Experience with MixPanel, Zapier, and Salesforce
Trustly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.
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Parental & Family Support — Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
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Leave & Time Off Breadth — Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
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Equity Value & Accessibility — Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.
Trustly Insights
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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