- StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.
We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.
Key Responsibilities
VoIP / Voice Engineering
Design and architect enterprise VoIP and IP telephony solutions
Lead implementation of SIP, RTP, and call control protocols
Troubleshoot complex voice quality issues (latency, jitter, packet loss)
Manage dial plans, call routing, and call flow design
Network Engineering
Architect and manage enterprise network infrastructure (routers, switches, firewalls)
Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
Optimize networks for real-time voice traffic and high availability
Lead network performance tuning and capacity planning
Unified Communications / UCCE (Preferred)
Support and integrate Cisco UCCE / Contact Center solutions
Work with ICM, CVP, and CUCM environments
Troubleshoot and optimize call center routing and IVR systems
Leadership & Troubleshooting
Lead complex troubleshooting and root cause analysis (RCA)
Mentor junior engineers and provide technical guidance
Collaborate with cross-functional teams on enterprise projects
Security & Compliance
Ensure secure voice and network architecture
Implement best practices for compliance and data protection
Preferred Skills
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
Experience with Cisco UCCE (Unified Contact Center Enterprise)
Knowledge of ICM, CVP, CUCM
Experience with Unified Communications and Cloud VoIP
Certifications: CCNP, CCIE, or equivalent
This is a 100% onsite role based in Atlantic City, NJ
Skills Required
- 15+ years of hands-on experience in enterprise voice and network infrastructure
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field
- Experience with Cisco UCCE (Unified Contact Center Enterprise)
- Certifications: CCNP, CCIE, or equivalent
What We Do
StarTekk puts the power back in your hands & lets you seek out your concepts and ideas to make it a reallity the way you want. With our seasoned and brilliant workforce, we serve business from the inside. Partnering with client teams, we solve problems, implement initiatives and help drive change through all levels of business over the nation.
