Senior Voice Telecommunications Operations Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Telecommunications Operations Specialist is an advanced subject matter expert, requiring strong technical and analytical skills.
This role works cross-functionally across various geographic regions and requiring coordination with customer facing project managers to provision new customers and services primarily focusing on Service Number enablement.

What you'll be doing

Key Responsibilities:

• Manages the ordering, provisioning, porting, and inventory of all Service Numbers (Toll-free, GEO, NAT) ensuring that they are scheduled and deployed with a high level of coordination with the Delivery team and customer-facing project managers.
• Participates in after-hours porting of numbers to ensure seamless customer cutovers in a 24x7 environment.
• Participates in the weekly, monthly, and quarterly vendor service reviews along with the Carrier Operations Managers.
• Escalates issues with the vendors when normal escalation paths by the team have been exhausted.
• Stays abreast of the global regulatory environment working alongside the compliance team and Carrier Operations Managers as it pertains to impacts on ordering and porting of numbers.
• Participates in the identification of opportunities to improve, orchestrate or automate repetitive tasks, prioritizes them and works cross-functionally to create or deploy new processes to increase the level of efficiency across teams.
• Performs any other related task as required.

Knowledge and Attributes:

• Multi-lingual in at least two languages preferred (English, French, Spanish, Portuguese, Japanese).
• Advanced understanding of telecommunication networks and regulatory environments.
• Advanced understanding of SMS/800 database concepts.
• Advanced knowledge in IP routing, SIP services, codecs, session border controller technologies.
• Advanced expertise with Excel and analytical tools such as Power BI and Business Objects.
• Excellent verbal and written communication skills and demonstrates excellent interpersonal communication and organizational skills.
• Demonstrates sound judgment and initiative to satisfy internal and external customer requirements.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Telecommunications or Business or related field.

Required Experience:

• Advanced experience in an international telecommunications environment, preferably a global organization.
• Advanced experience in provisioning telecom services such as new number assignment, porting of geo and toll-free numbers.
• Advanced experience in large scale customer migration projects working closely with customer project managers to coordinate phase deployments of complex and critical PBX and call center environments.
• Advanced experience in enabling PBX and Contact Centre offerings.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.