Senior Voice Engineer

Posted 10 Days Ago
Be an Early Applicant
Gahanna, OH, USA
In-Office
116K-151K Annually
Senior level
Energy • Renewable Energy
The Role
Lead design, implementation, and support of enterprise voice and collaboration systems. Own Microsoft Teams Voice (Direct Routing/Operator Connect), CUCM, SBCs (Oracle), call recording (NICE), E911, and Cisco UCS. Troubleshoot voice quality (Wireshark), manage dial plans/SIP trunks, perform upgrades, produce documentation, and collaborate with network and project teams to deliver reliable telephony services.
Summary Generated by Built In

Job Posting End Date

08-01-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business.  Independently completes and leads the largest and most complex infrastructure project assignments.  Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure.  Provide technical support and troubleshooting, cost estimates, justifications, and recommendations.  Produces technical documentation, support and configuration.  Helps manage, plan, and maintain technical platforms including upgrading systems.  Monitor system performance, and install and configure hardware.  Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts  to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

What you’ll do:

Essential Job Functions & Tasks

  • Strong experience managing and supporting enterprise Voice/VoIP platforms, call routing, dial plans, and telecommunications infrastructure.  

  • Advanced knowledge and hands-on experience with Microsoft Teams Voice, Direct Routing, Operator Connect, and hybrid telephony environments.  

  • Advanced knowledge and administration experience with Cisco Unified Communications Manager (CUCM), including voice gateways, SIP trunks, and call processing.  

  • Strong knowledge and experience with Session Border Controller (SBC) technologies, including Oracle SBC deployment, configuration, security, and troubleshooting.  

  • Strong understanding and administration experience with call recording and compliance platforms, including NICE.  

  • Strong experience with E911 solutions, emergency location management, and regulatory compliance requirements.  

  • Good knowledge and experience with Cisco UCS infrastructure and supporting enterprise collaboration workloads.  

  • Strong understanding of LAN, WAN, TCP/IP, DNS, DHCP, QoS, VLANs, routing, switching, and network troubleshooting as it relates to voice and collaboration services.  

  • Experience collaborating with network engineering teams to design, optimize, and troubleshoot converged voice and data networks.  

  • Knowledge of network performance monitoring, packet analysis, and voice quality troubleshooting using tools such as Wireshark and call quality analytics platforms. 

What We're Looking For:

Education requirements are listed below:

  • Bachelor's degree in computer science, engineering, or related technical field is required. 

Work Experience requirement listed below:

  • 10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$116,255.00 - $151,132.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Skills Required

  • Bachelor's degree in computer science, engineering, or related technical field
  • 10 years of relevant work experience (or equivalent combination of education and experience)
  • Experience managing and supporting enterprise Voice/VoIP platforms, call routing, and dial plans
  • Advanced knowledge and hands-on experience with Microsoft Teams Voice, Direct Routing, Operator Connect, and hybrid telephony environments
  • Administration experience with Cisco Unified Communications Manager (CUCM), including voice gateways and SIP trunks
  • Experience with Session Border Controller (SBC) technologies, including Oracle SBC deployment, configuration, security, and troubleshooting
  • Experience with call recording and compliance platforms (including NICE)
  • Experience with E911 solutions, emergency location management, and regulatory compliance
  • Knowledge and experience with Cisco UCS infrastructure supporting collaboration workloads
  • Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP, QoS, VLANs, routing, switching, and voice-related network troubleshooting
  • Experience with network performance monitoring, packet analysis, and tools such as Wireshark
  • Ability to collaborate with network engineering and other technical teams to design and troubleshoot converged voice/data networks
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The Company
HQ: Columbus, OH
12,632 Employees

What We Do

Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.

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