The Role
Manage VIP client relationships, support trading inquiries, enhance customer experience, drive revenue growth, and collaborate with internal teams.
Summary Generated by Built In
Who We Are What You’ll Be Doing What We Look For In You
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the OpportunityRelationship Manager / VIP Accounts Manager (CIS) leads account management efforts within the VIP retail program in the CIS region. The Relationship Manager is expected to work closely with various stakeholders, including regional and global growth teams, product and engineering teams, and Business Intelligence teams, as well as effectively lead a team of regional sales. He/She will proactively nurture and enhance relationships with local key trading accounts, VIP accounts, being in contact with them frequently and building relationships.
- Primary point of contact for a number of actively trading VIP clients.
- Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries.
- Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.
- Offer and manage VIP upgrades and various product configurations.
- Responsible for the revenue growth from trusted accounts and scaling business partnership
- Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans, keeping to timelines.
- Support Product & Engineering lines for product development activities
- Active involvement in regional online and offline marketing activities and business events; stay up-to-date with industry/product/social trends and customers’ views and attitudes.
- Comply with the company’s guidelines and practices.
- Monitor competitor activity, analyze market trends, and provide insights to improve OKX VIP offerings.
- Account management experience in Cryptocurrency, Finance, FX, or any related space
- Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities.
- Solid project management skills and the ability to manage multiple priorities and deadlines
- Strong analytical and problem-solving skills and enthusiasm with a data-driven approach
- Understanding of trading systems and API is a strong plus.
- Open to business traveling to CIS, MENA, SEA or other regions if required.
- Good communication skills and ability to collaborate with diverse and international internal teams and external partners; experience working with key stakeholder management; Able to work with stakeholders across different levels
- Being fluent in English and native Russian is a must.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
#LI-AZ1 #LI-HYBRID
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Top Skills
APIs
Cryptocurrency
Finance
Fx
Trading Systems
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
