For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
- You will support the Account Management organization by
- Creation and maintenance of Revenue Projection sheet, add new opportunities to CRM tool (Salesforce) and keep it updated, track and maintain all activities on CRM and/or InSight (SAM project)
- Review of Weekly CRM Compliance and file RCA for Issues
- Review Comments on PreSales/Account Management artifacts - proposals, contracts, etc.
- Review of CRM projections daily/weekly with Executive Management
- Reconciliation with Engineering organization of expectation of burn on weekly or as-needed basis (whichever is more frequent)
- Review effectiveness of Engineering organization in their ability to meet customer expectations
- Identify gaps in customer’s process that prevent effective Delivery Measure and Track customer satisfaction at a project and account level
- Negotiate and execute Master Services Agreements and/or SOWs with customer
Skills Required
- Experience using Salesforce for CRM management and opportunity tracking
- Experience with InSight or similar SAM/CRM project tools
- Ability to create and maintain revenue projection sheets and update CRM
- Experience performing CRM compliance reviews and writing RCA for issues
- Experience reviewing presales and account management artifacts (proposals, contracts)
- Experience reconciling engineering resource burn and assessing delivery effectiveness
- Experience negotiating and executing Master Services Agreements and Statements of Work
- Ability to measure and track customer satisfaction at project and account levels
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
