Senior Vice President Product Implementation

About IKS Health  www.ikshealth.com

IKS Health is a leading Care Enablement Platform that enables clinicians to deliver better, safer and more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led and patient-centric care delivery model where providers are the co-navigators of the patient’s care journey through the continuum of care. Our solutions are designed with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient.

Role Overview

The SVP of Product Implementation is a strategic and execution-focused leader responsible for ensuring the successful delivery, adoption, and value realization of all product implementations across clients. This individual owns the end-to-end implementation lifecycle — from solution design and deployment to measurable business outcomes and economic value creation.

As the single point of accountability for implementation excellence, this leader will orchestrate cross-functional alignment among Product Management, Engineering, Product Operations, Sales, and Customer Success — ensuring that each product is deployed efficiently, delivers its intended business impact, and positions clients for long-term success within our ecosystem.

Core ResponsibilitiesImplementation Strategy & Leadership

Define and execute the overall implementation strategy and operating model to ensure timely, predictable, and value-focused product deployments.

Establish clear methodologies, standards, and governance frameworks across all implementation functions.

Lead and mentor three key organizations:

Product SME Organization – providing deep product expertise and solution design leadership.

Business Value Organization – accountable for Economic Value Add (EVA), client value capture, and user adoption.

Functional Implementation Organization – responsible for configuration, delivery, and enablement.

Serve as the executive owner for implementation success, accountable for delivery timelines, client satisfaction, and value realization.

Cross-Functional Collaboration

Act as the primary liaison between Product Implementation and adjacent functions: Product Management, Engineering, Product Operations, Sales, and Customer Success.

Partner with Product Management & Engineering to translate field feedback into product enhancements, scalability improvements, and release readiness.

Collaborate with Sales and Pre-Sales to ensure feasibility and scope alignment during deal cycles.

Work with Operations and Customer Success to ensure smooth post-go-live transitions and continuous improvement.

Execution Excellence & Delivery Management

Oversee portfolio management of all active implementations, ensuring milestone achievement and proactive risk management.

Drive standardization and repeatability across implementations while enabling flexibility for client-specific needs.

Establish and monitor KPIs related to implementation cycle time, cost, client satisfaction, and value realization.

Ensure all implementations adhere to compliance, data security, and quality standards.

Value Realization & Client Success

Partner with the Business Value Organization to quantify and track Economic Value Add (EVA), adoption metrics, and business outcomes post-implementation.

Ensure that every product deployment demonstrates measurable operational and financial improvement for clients.

Champion a culture of “value-first delivery”, ensuring every implementation drives meaningful, quantifiable impact.

Organizational Development & Leadership

Build and scale a high-performing, cross-functional implementation organization combining product expertise, business advisory, and delivery excellence.

Foster collaboration, accountability, and continuous learning across teams.

Develop and mentor future implementation and delivery leaders.

Represent the implementation function in executive forums, board updates, and strategic planning sessions.

 

Key Skills & Leadership Attributes

Proven executive leadership across complex, multi-product implementation portfolios.

Deep understanding of healthcare technology ecosystems, product deployment, and operational transformation.

Exceptional program management, governance, and risk mitigation skills.

Strong ability to influence across functions — aligning product, engineering, sales, and client delivery teams toward shared goals.

Strategic mindset with an execution orientation — able to balance long-term scalability with short-term delivery excellence.

Data-driven decision-making and ability to translate outcomes into quantifiable business impact (EVA, ROI, KPI improvement).

Inspirational leadership with high emotional intelligence, communication excellence, and accountability focus.

Comfortable leading in ambiguity and driving clarity across diverse stakeholder groups.

Qualifications

Experience: 15+ years of progressive leadership in product implementation, professional services, or enterprise delivery — ideally in healthcare or complex SaaS environments.

Demonstrated success in building and scaling multi-disciplinary teams (technical, functional, and avisory).Strong track record of delivering enterprise-scale implementations with measurable client and financial outcomes.

Familiarity with healthcare payer, provider, or revenue cycle processes is strongly preferred.

Success Metrics

On-time, on-budget implementation delivery across all product lines

High client satisfaction and adoption scores

Achievement of targeted EVA and measurable operational improvement per implementation

Cross-functional alignment and collaboration effectiveness

Scalable, standardized implementation framework adopted enterprise-wide

Education:

 Bachelor’s degree in Business, Healthcare Administration, Engineering, or related field; advanced degree (MBA, MHA, or equivalent) preferred.

Compensation and Benefits: The base salary range for this position is  $250,000-$295,000.  Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Qualifications Education Required Bachelors or better. Bachelors or better. Bachelors or better. Preferred Masters or better. Masters or better. Masters or better. Masters or better. Experience Required Experience with healthcare payer, provider, or revenue cycle processes Experience in defining and executing the overall implementation strategy and operating model to ensure timely, predictable, and value-focused product deployments. Experience ensuring the successful delivery, adoption, and value realization of all product implementations across clients Experience building and scaling multi-disciplinary teams (technical, functional, and advisory). Progressive leadership experionce in product implementation, professional services, or enterprise delivery — ideally in healthcare or complex SaaS environments. Equal Opportunity Employer
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