Senior Vice President, Product, Care Innovation

The SVP, Product - Care Innovation will lead a team of leaders on our unified care superpod - spanning care delivery for coaching, therapy, medication management, specialty care and care operations. The role encompasses end-to-end ownership of the care experience between patient and providers, while improving sustainable operations. You will guide 10+ cross-functional pods focused on transforming mental health care delivery with AI-enabled infrastructure, operational excellence, and data-driven systems. You will partner closely with engineering, design, and clinical leadership across pods to shape how care is delivered, documented, and reimbursed.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr.

What you’ll do:

• Lead and inspire cross-functional teams of product managers, designers, and engineers to prioritize and deliver technical vision and execution of an AI-enabled care platform, integrating operational infrastructure with real-time data and optimizing care tooling.
• Manage a high-performing product team through effective leadership, feedback, and a focus on innovation, experimentation, collaboration, and accountability
• Champion a culture of innovation and experimentation — creating space for bold ideas, fast learning, collaboration, and continuous improvement across your teams.
• Own and evolve the Care roadmap, ensuring it aligns with Spring Health’s broader product vision and strategic priorities
• Scale intelligent servicing systems that streamline billing, claims, and care workflows for both members and providers.
• Partner with clinical and engineering leads to expand specialty and complex care use cases, including neurodiverse and family-inclusive care.
• Collaborate deeply with partners across Operations, Revenue, Marketing, Customer Success, Finance, and Analytics to understand every aspect of the care journey.
• Leverage insights from data, customer feedback, and emerging technology trends to shape your strategy, prioritize bets, and scale what works.
• Define, monitor, and improve key metrics (KPIs) that signal the health and success of the care journey — and use these insights to guide your teams with transparency and purpose.
• Contribute meaningfully to the Care leadership team, influencing our collective product strategy and fostering a team environment grounded in trust, learning, and mission alignment.

What success looks like: 

• Increase adoption and engagement of Continuous Care 
• Increase measurement based care on the platform
• Increase Provider NPS 
• Increase delivery of personalized, clinically valid interventions
• Increase delivery margin 
• Maintain 99%+ appointment creation and joining

What you’ll bring:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 10+ years of product management experience, preferably in digital health or b2b2c environments
• Deep expertise in growth product management, funnel optimization, experimentation, and data-driven product decision-making, with a proven track record of optimizing and growing consumer-facing products and services
• 3+ years managing high-performing product teams
• Strong analytical, problem-solving, and strategic thinking skills, with a focus on driving measurable results
• Self-starter with a strong bias to action and the ability to navigate ambiguity
• Experience working in a fast-paced, high-growth environment
• Excellent collaboration and communication skills, including leading cross-functional growth initiatives and crafting compelling narratives for stakeholders, including executive leadership, customers, and partners
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams
• Aligned to our mission: to eliminate every barrier to mental health.

The target base salary range for this position is $320,000 - $375,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.