Senior Vice President - Lean Re-engineering Lead (Gurgaon)

Job Description

This role is part of Enterprise Excellence Lean Re-engineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs

This role is responsible for four main areas: driving large scale programs with measurable outcomes, building leadership capability, managing, and developing a pipeline of programs and leading a team of CitiLean members. This role partners with Business, Operations, Technology and other cross functional stakeholders to drive  large-scale programs to meet their strategic objectives.

Responsibilities:

• Identify and prioritize key focus areas in partnership with senior leadership based on business priorities
• Lead End-to-End cross functional  CitiLean programs, partnering with Business and Function Leadership to drive key priorities
  • Able to conduct Process Discovery Phase with help scope the program to help finalize thre approach and other critical success factors
  • Accountable to Lead and work with large cross functional project team to drive program outcomes
  • Strong exposure on working with CitiLean Methhodoly and tools to drive structured problem solving
  • Conducting large scale process reviews to identify pain points and root causes to
  • Strong exposure to CitiLean tools/templates like Proces Mapping, Time & Motion Study, DILO’s VSM etc
  • Exposure to Enterprise Excellence tools such as OPRF, Celonis to help integrate the tools as part of reviews
  • Develop key strategic insights and inferences using data for large scale CitiLean programs to help develop current state understanding for Senior Leadership Reviews
  • Organizing and leading Kaizen /decision making workshops, guiding the project teams on identifying Root Causes  and developing executable Action Plans /solutions
  • Developing “To–Be” processes, documenting identified policy and procedure gaps and a plan to implement the future state.
  • Partnering with Business and Finance to estimate calendarized benefits for inclusion into budget plans, and monitoring achievement of benefit targets
  • Develop and deliver program reporting and senior stakeholder presentations and provide project reporting as appropriate.
• Conduct  CitiLean Leadership Trainings to embed a continuous improvement mindset to drive continuous improvement
• Deliver training and coaching for  CitiLean Associates and Practitioners to develop capabilities to drive continuous operational excellence
• Influence re-engineering strategy and execution, including continually improving CitiLean and Smart Automation toolsets, etc.
• Partner with CitiLean Leadership to develop and expand book of work
• Play active role in hiring and retaining key talent at Gurgaon site
• Coach and mentor junior team members to improvce and effectively deliver on programs
• Help build the leadership pipeline

Key Cultural Fit:

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for new tech, and are always on the lookout for “what’s new”
• You are naturally gifted at thinking of ways to “do things better, faster, smarter”
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders 
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:

• Minimum of  8-10+ years total work experience (ideally with deep experience in financial services)
• Minimum 7-10 years of Lean or Six-Sigma experience including use of all relevant tools and delivery of training
• 10+ years of strategic consulting experience covering operating model resign and business expansion strategy
• Experience working with robotics and other emerging technologies would be ideal
• Previous experience in supporting the build-out and running of a pipeline of transformation work at an organizational level
• Previous experience leading or developing automation solutions for Operations and Services (and particularly with Robotics) will be highly valued
• Strong data analytics capabilities especially cost analysis and internal/external benchmarking
• Ability to work effectively with senior managers and with large teams across countries, functions and businesses
• Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions
• Strong communication skills and the ability to structure logical analysis in presentations
• Excel and PowerPoint skills are key
• An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial

Educational Level:

• An undergraduate degree and an MBA (desirable but is not required)
• Internationally recognized inhouse or external Lean Certification
• Internationally recognized Project management certification

Required Travel: Yes, 50% of the time

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