Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.
Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.
More about this role:
The Global SVP, Renewals will lead our renewals team, driving customer retention and revenue growth through strategic management of subscription renewals. This role requires a dynamic leader with a deep understanding of the cybersecurity/software landscape, exceptional customer relationship skills, and a proven track record in subscription-based business models. The SVP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction.
Key Duties and Responsibilities:
- Leadership & Strategy: Develop and execute a comprehensive renewals strategy to maximize customer retention and revenue growth.
- Team Management: Lead, mentor, and grow a high-performing renewals team, fostering a culture of excellence and continuous improvement.
- Customer Engagement: Build and maintain strong relationships with key customers, ensuring their satisfaction and loyalty.
- Data-Driven Insights: Utilize data analytics to identify trends, forecast renewals, and develop actionable insights to improve renewal rates.
- Collaboration: Work closely with sales, customer success, and product teams to align strategies and ensure a seamless customer experience.
- Process Optimization: Continuously improve renewal processes, leveraging technology and best practices to enhance efficiency and effectiveness.
- Broader Vision: Align strategic direction of the Global Renewals org with Customer Experience, Sales and the overall strategy of Darktrace.
- Forecasting: Accurately forecast projected revenue attainment and performance for the renewals team.
- Leadership: Develop the capabilities of the Global Renewals team in alignment with broader company direction and vision for the future.
- Development: Drive renewals program to become more automated and partner driven.
Qualifications & Experience
- Experience: Minimum of 10 years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity/software industry.
- Leadership: Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals.
- Experience: Demonstrated ability to develop and execute successful renewals strategies.
- Experience: Transforming and optimizing renewals processes and teams, including adding automation to the renewals process.
- Leadership: Proven ability to lead and inspire teams, with excellent interpersonal and communication skills.
- Customer Focus: Passion for customer success, sales and a commitment to delivering exceptional service.
- Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Experience: Implementing CRM and other sales and customer success tools.
- Experience: working with channel partners.
- Soft Skills: Ability to thrive in a fast-paced, dynamic environment that requires ability to thrive despite ambiguity.
Benefits
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance
- Life insurance
- Commuter benefits
- 401(k)
- Remote work model
Darktrace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Darktrace and has not been reviewed or approved by Darktrace.
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Healthcare Strength — Healthcare coverage is considered strong in the U.S., with employer-paid medical, dental, and vision noted alongside good networks. Plan quality stands out as a core strength of the package.
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Leave & Time Off Breadth — Time off typically includes around 20–21 days of PTO plus paid holidays, with mentions of an additional birthday day. Parental and family leave are also described as part of the offering.
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Affordable Benefits — Employer-paid health coverage for employees—often extended to dependents—reduces premium costs. This makes core medical benefits more financially accessible.
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What We Do
Darktrace, a global leader in cyber security AI, delivers world-class technology that protects over 5,500 customers worldwide from advanced threats, including ransomware and cloud and SaaS attacks. The company’s fundamentally different approach applies Self-Learning AI to enable machines to understand the business in order to autonomously defend it. Headquartered in Cambridge, UK, the company has 1,500 employees and over 30 offices worldwide. Darktrace was named one of TIME magazine’s ‘Most Influential Companies’ for 2021.
