Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionWhat You’ll Do
The Senior Vice President of Financial Planning and Analysis is a key member of the Sprinklr’s Global Finance Leadership team and will lead and drive all financial planning and analysis for the Sprinklr’s business through the development and implementation of documentation and workflows that build a best in class financial and business planning process to support the successful growth of the business.
You will be a key asset in the future growth of the company. S/he will provide financial consulting and strategic support to senior management including preparing board presentations, financial presentations, industry/peer group comparisons, new business initiatives, acquisition analyses and other ad-hoc projects. This function acts as a key analytical engine of the company to provide insights to support optimal business decision making.
This position will report directly to the CFO and work closely with the other members of the FP&A team, and senior management.
Responsibilities
Lead the Company's core financial process including annual plans, quarterly, and monthly forecasts.
Partner with company’s Chief Financial Officer to formulate forward-looking strategy and growth plans
Ensure strong business partnering with key internal customers including the board of directors and executive team.
Analysis of operating results compared to plan, prior periods, and forecasts. Includes institution of the framework for P&L analysis.
Preparation of financial presentations for internal and external use.
Work closely with the CFO and lead the monthly board reporting process.
Balance sheet and cash flow analysis.
Prepare consolidated forecasts, budgets, and multi-year financial plans and analyze trends in revenue, expense, capital expenditures, and other related areas.
Assist with special financial and business-related analysis and cooperate with other departments in preparing analyses.
Build and lead a team of FP/A partners aligned to the business
Maintain and coordinate completion of quarterly business review templates and meetings.
Monitor and analyze monthly operating results against budget and forecast.
Support all external financial reporting and compliance requirements.
Lead the development of financial models to adjust forecasted results for changes in currency, economic environment, additional headcount, and efficiency improvements.
Support audit requirements and responses to questions and inquiries.
Perform economic evaluations of projects and investments to improve operational performance.
Competencies And Skills
The skills and qualifications required for this role:
Outstanding financial acumen and advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework.
Analytical skills must address the full range of issues across the business, technological, and economics from an operational and strategic standpoint.
Excellent leadership skills – a seasoned people manager able to lead, develop and motivate and manage high-performing teams. Able to foster a positive working culture and lead by example.
Excellent interpersonal, written, and verbal communication skills.
Commercially savvy and sales acumen – able to earn credibility and be comfortable from a business perspective operating in partnership with the business leaders.
Ability to develop robust and collaborative relationships at all levels and demonstrate strong influencing competence.
Strong strategic agility and capability as well as the ability to drive operational excellence.
Ability and inclination to roll up sleeves and dig in.
Dependence on and confidence in own abilities to get things done.
Innovation and creative thinking and strong thought leadership and decision-making capability.
Very strong drive, dedication, and work ethic with a strong focus on customer success.
Ability to thrive in a fast-paced environment with a hands-on mentality.
Experience & Qualifications
Desired experience with a successful track record in one or more of the following areas:
Minimum 15 years of progressive FP&A experience with at least five years as a corporate FP&A leader.
Experience within the software and SaaS experience is a must have while experience working in both public company and private equity settings is preferred.
IPO experience preferred.
A high degree of integrity and accountability in a fast-paced environment.
Ability to lead, develop, and mentor team members.
Advanced Microsoft Excel, Adaptive Planning (preferred) and PowerPoint skills. Familiarity with NetSuite for financial reporting, transaction management, and data integration (preferred)
Demonstrated experience in the application of analytical methods of addressing business issues, with an emphasis on overall corporate decision analysis.
Multiple geography experience and experience of working within a centralized Finance model.
Demonstrated experience using Excel to build and maintain complex financial models as well as perform financial and data analysis.
Sound understanding of process principles and tactics and experience with Generally Accepted Accounting Principles (GAAP)
Demonstrated time-management and multi-tasking skills coupled with a keen ability to prioritize assignments.
Education
BA/BS Degree required (Finance or Accounting preferred).
MBA and CPA highly preferred, or equivalent combination of education and experience.
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Leadership Attributes
The ability to translate business objectives and unmet needs into a clear vision and roadmap, with rigorous requirements, then support the execution of that vision.
Self-starter, able to drive work forward within an agile environment with a demonstrated track record of executing against results.
Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
Proven interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust, and support within all levels of the organization.
Critical thinker with a proven ability to collaborate with leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment.
Leads and reinforces company values and culture in day-to-day behaviors, management style, and expectations.
Effective problem-solver, willing to respectfully challenge the status quo.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$260,000 - $346,000 - $433,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Top Skills
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more.
Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale.
Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
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