The Role
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Role Overview:
We are seeking a highly accomplished Senior Vice President of Engineering to lead our global engineering organization, encompassing software development, architecture, platform, and quality assurance. This role is responsible for building and scaling a world-class engineering function that delivers high-quality products on time and on budget, while establishing a strong technical foundation and an exceptional engineering culture.
The SVP of Engineering will be both strategic and hands-on, setting engineering vision and standards while partnering closely with Product, Experience, and Technology leadership to execute our roadmap and long-term platform strategy. This role will also define and lead the company’s AI strategy, ensuring responsible and effective adoption of AI to accelerate product innovation, improve engineering and business productivity, and strengthen our long-term technology platform.
Location: Chicago. In office 4 days per week.
Reports to: Chief Product & Technology Officer
Duties and Responsibilities:
- Engineering Leadership & Delivery:
- Own end-to-end engineering execution across development, architecture, platform, and QA
- Ensure consistent delivery of high-quality software that meets scope, timeline, and budget commitments
- Establish clear engineering goals, metrics, and accountability across teams
- Drive predictable, scalable delivery through strong planning, estimation, and execution practices
- Manage vendor selection and delivery when appropriate
- Technical Excellence & Architecture:
- Set and uphold engineering standards, best practices, and development methodologies
- Ensure a strong, secure, scalable, and maintainable technology foundation
- Provide architectural oversight and technical leadership across systems and platforms
- Guide technology choices and leverage modern, leading-edge technologies where they create real business value
- Evaluate, adopt, and integrate AI and machine learning technologies where they create meaningful product differentiation or operational efficiency
- Balance innovation with pragmatism and operational stability
- AI Strategy & Enablement:
- Define and own the company’s AI strategy, aligned with business objectives, product roadmap, and long-term technology vision
- Identify, prioritize, and oversee AI use cases across product development, engineering operations, and internal business functions
- Lead the adoption of AI tools and platforms to improve engineering velocity, software quality, and overall technology productivity
- Establish standards and governance for responsible AI use, including security, privacy, compliance, and ethical considerations
- Partner with Product, Data, and Business leaders to translate AI capabilities into measurable business outcomes
- Stay current on emerging AI technologies and guide thoughtful experimentation and scaled adoption where they create real value
- Quality, Reliability & Performance:
- Ensure quality is built into the development lifecycle through strong QA, automation, and testing practices
- Drive high standards for reliability, performance, security, and operational excellence
- Champion continuous improvement in engineering productivity and software quality
- People Leadership & Culture:
- Lead, mentor, and scale a large, diverse global engineering organization
- Attract, hire, develop, and retain top engineering talent at all levels
- Build a strong engineering culture centered on ownership, accountability, collaboration, and continuous learning
- Foster an AI-literate engineering culture through training, enablement, and best practices that enhance—not replace—human judgment and creativity
- Develop future engineering leaders and succession plans
- Cross-Functional Partnership:
- Partner closely with Product, Experience, and other business leaders to align engineering execution with product vision and business goals
- Translate product strategy into clear technical plans and delivery roadmaps
- Communicate clearly and effectively with executive leadership and stakeholders
Core Competencies:
- 15+ years of experience in software engineering, with significant experience leading large engineering organizations
- Proven track record of delivering complex software products at scale, on time, on budget, and with high quality
- Deep technical background with the ability to engage in architecture, design, and technical decision-making
- Strong experience establishing engineering standards, best practices, and scalable development processes
- Demonstrated success hiring, developing, and retaining high-performing engineering teams including offshore
- Experience operating in fast-paced, high-growth environments
- Excellent leadership, communication, and stakeholder management skills
Desired Credentials:
- Experience modernizing platforms or building large-scale distributed systems
- Background in cloud-native architectures, modern development stacks, and DevOps practices (we’re a Microsoft shop)
- Experience working closely with product-led organizations
- Prior experience as VP or SVP of Engineering or equivalent leadership role
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $250,000 to $275,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
