Job Summary
BNY is seeking a high-performing leader to join Production Services within the Fund and Investor Solutions platform. This role is responsible for ensuring the stability, resilience, and continuous improvement of critical production services that support our clients and business operations. The ideal candidate will bring strong technical depth, operational leadership, and a proactive mindset to manage complex environments, drive service excellence, and partner across engineering, infrastructure, and business teams.
This is an opportunity to play a key role in a fast-paced, mission-critical function where reliability, responsiveness, and innovation matter. The successful candidate will lead production support initiatives, strengthen platform performance, improve operational processes, and help deliver a seamless experience for our clients and internal stakeholders.
Key Responsibilities
- Lead day-to-day production services support for applications within the Fund and Investor Solutions platform.
- Ensure high availability, performance, and operational stability of production systems.
- Manage and coordinate major incident response, service restoration, escalation handling, and stakeholder communications.
- Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
- Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
- Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
- Oversee production readiness, change implementation, release support, and operational governance.
- Identify automation opportunities to reduce manual effort and improve service efficiency.
- Track service metrics, incident trends, platform health indicators, and operational risk items.
- Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance.
- Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.
Core Technical Requirements
- Strong experience supporting enterprise production applications in a high-availability environment.
- Deep understanding of incident management, problem management, change management, and production governance.
- Hands-on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
- Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics.
- Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
- Familiarity with middleware and integration technologies, including APIs, messaging systems, and batch processing frameworks.
- Experience supporting distributed systems in cloud and hybrid environments, including infrastructure, networking, and platform dependencies.
- Understanding of release management, DevOps practices, CI/CD pipelines, and environment controls.
- Working knowledge of ITIL-based service management processes.
- Strong troubleshooting skills across application, infrastructure, database, and network layers.
- Experience with scheduling tools, job monitoring, and operational workflows in complex enterprise ecosystems.
- Knowledge of resilience practices including high availability, disaster recovery, capacity planning, and performance tuning.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Experience supporting enterprise production applications in a high-availability environment
- Deep understanding of incident management, problem management, and change management
- Hands-on knowledge of application monitoring and observability tools
- Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl
- Strong knowledge of SQL and experience troubleshooting across relational databases
- Familiarity with middleware and integration technologies
- Experience supporting distributed systems in cloud and hybrid environments
- Understanding of release management and CI/CD pipelines
- Working knowledge of ITIL-based service management processes
- Strong troubleshooting skills across application, infrastructure, database, and network layers
- Experience with scheduling tools and job monitoring
- Knowledge of resilience practices including high availability and disaster recovery
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
