The Role
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Senior UX/UI Designer is responsible for establishing processes, mentor other designers, and ensure our products deliver world-class experiences across multiple international markets.
Responsibilities
- Lead the design of user-centered experiences for PayJoy’s digital products, providing simple and intuitive experiences that delight our customers.
- Provide structure and strategy to scale the UX/UI function, supporting more products as the company grows.
- Manage and mentor a junior designer, fostering a strong design culture within the organization.
- Conduct user research, usability testing, and data analysis to inform design decisions.
- Create wireframes, prototypes, and high-fidelity designs that align with business goals and customer needs.
- Work closely with product managers and engineers to bring designs to life, balancing user needs with technical constraints.
- Develop and maintain a scalable design system that ensures consistency across products and markets.
- Advocate for best practices in UX/UI, leveraging data and user insights to improve conversion, engagement, and overall usability.
- Iterate on designs based on feedback from stakeholders, users, and performance analytics.
Requirements
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
- 5+ years of experience in UI/UX design, preferably in fintech, e-commerce, or other high-growth technology companies.
- A strong portfolio showcasing experience in user-centered design, with examples of projects that span multiple markets or diverse user bases.
- Experience in both leading and executing design work, with the ability to balance strategic oversight and hands-on design tasks.
- Proficiency in industry-standard design tools (e.g., Figma, Sketch).
- Experience conducting usability testing, taking a data-driven approach to design decision-making.
- Strong understanding of responsive and mobile-first design principles.
- Ability to work in a fast-paced, cross-functional environment, collaborating effectively with product and engineering teams.
- Excellent communication skills, with the ability to articulate design decisions and rationale.
- Experience managing or mentoring designers is a plus.
- English proficiency.
Benefits
- *Local benefits vary depending of the country of hiring*
- Phone finance, Headphone, home office equipment and fitness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
