Senior UX Writer

A Better Opportunity

The Senior UX Writer plays a critical role in shaping and elevating the user experience across our digital products. This role is responsible for crafting clear, concise, and user-centered content across all customer touchpoints, ensuring users navigate our platforms with clarity and confidence. 

This is a highly hands-on position with direct exposure to executive leadership, including the CEO. The ideal candidate brings strong ownership, strategic thinking, and the ability to translate product vision into precise, impactful content aligned with business goals. 

Responsibilities:

• Create clear, concise, and engaging copy for user interfaces, microcopy (buttons, error messages, instructional text), help articles, and notifications.  

• Collaborate closely with designers, product managers, engineers, and researchers to ensure content aligns with user needs and business objectives.  

• Develop and maintain content style guides and standards for tone, consistency, and brand voice across platforms.  

• Conduct and apply user research and testing to optimize copy for usability and clarity.  

• Edit and revise existing content for improved readability, accessibility, and effectiveness.  

• Document and maintain copywriting guidelines and best practices.  

• Actively participate in design and content brainstorming, usability reviews, and feedback sessions.  

Qualifications:

• Bachelor’s degree in English, Communications, Journalism, Human-Computer Interaction, or a related field 

• 5–8+ years of experience in UX writing or content design; experience in fintech, regulated, or complex product environments preferred 

• Experience collaborating with executive leadership 

• Excellent writing, editing, and communication skills with a user-first mindset.  

• Strong understanding of user-centered design principles and digital product UX.  

• Experience conducting user research and usability testing.  

• Familiarity with design tools (Figma) and agile product workflows.  

• Knowledge of accessibility standards and best practices.

• Collaborative spirit; able to work effectively with cross-functional teams.  

Preferred Qualifications

• Experience in highly regulated industries or localization for global audiences.  

• Understanding of content management systems (CMS), HTML/CSS basics, and conversational interfaces (chatbots, voice UI).  

• UX Writing certification (e.g., UX Writing Hub, Nielsen Norman Group) a plus.  

What We Offer

• Performance-driven compensation

Competitive base salary with bonus or incentive opportunities, depending on role

• Comprehensive, flexible health benefits

A range of medical and dental plans to choose from based on your needs, with

vision coverage available for you and your family starting on day one.

• Financial wellbeing & long-term support

Build long-term financial security with a 401(k) through Vanguard, HSA with

employer contributions, FSA’s, Employer Paid STD & LTD plans and access to

financial planning resources.

• Time to recharge

Generous paid time off, company holidays, sick time, and paid parental leave.

• Support for families

Paid parental leave and childcare support, including employer matching for

dependent care FSA.

• Holistic wellbeing support

Mental health care (6 free virtual or in-person sessions) and wellness

programs through Spring Health, EAP access, and additional perks like pet

insurance and lifestyle discounts.

• Flexibility in how you work and live

Pre-tax Commuter benefit accounts with an employer match, and programs

designed to support different working styles and lifestyles.

• Daily perks that make work better

Meal and snack offerings in select offices, plus a stipend to support your day-to-day

- whether you’re in the office or working remotely.

• An exceptional NYC office experience

Work from our World Trade Center headquarters - featuring thoughtfully designed

spaces, natural light, and panoramic skyline views. It’s a space built for

collaboration, creativity, and bringing bold ideas to life.

• High-impact work at a category-defining moment

Help shape the brand of an AI-native company reinventing homeownership from the

ground up

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.