The Role
Articulate is seeking a Senior UX Writer II to help focus and shape our Localization efforts! Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading course creation platform makes it easy for organizations to build engaging, custom content to effectively onboard new hires, stay compliant, upskill employees, and more.
As a Sr UX Writer II, you’ll combine your expertise with empathy to write product copy that eliminates ambiguity, sparks creativity, and simplifies the course creation experience. You’ll think in terms of flows and interactions, and ensure that language functions as a system that embodies our brand while adapting to meet users where they are.
The ideal candidate has a knack for transforming complex inputs into simple, intuitive outputs. You have experience writing for global audiences, are fluent in content localization and accessibility best practices, and a passion for keeping up with emerging UX trends. Your portfolio should demonstrate your talent for working with designers, product managers, engineers, and researchers on thoughtful solutions to complex creative projects. You’re strategic, creative, adaptable, a self-starter, a strong communicator, and a proactive team player.
What You'll Do:
- UX Writing
- Write, test, and iterate clear and concise UI content for our e-learning localization product experiences
- Drive consistency in new and existing interaction patterns
- Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams
- Document and maintain the styles and standards for UX writing across all products
- Manage projects from needs assessment to implementation
- Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization
- Design Thinking
- Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice
- Develop scalable frameworks that align with global user needs and business goals
- Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions
- Cross-Functional Collaboration
- Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice
- Communicate productively with visual thinkers and advocate for your point of view
- Work cross-functionally to build experiments, develop hypotheses, and test plans
- Team Citizenship
- Foster a culture of collaboration, where constructive feedback and open dialogue are required
- Mentor more junior team members to support their work quality and career growth
- Proactively track and share project plans, progress, and problems with your manager and cross-functional collaborators
- Demonstrate professional, positive, and proactive communication with peers
- Invest in team success by pitching in where needed, following up, and following through
- Help with hiring and onboarding new team members
What You Should Have:
- 8+ years of experience as a UX Writer with a deep understanding of user-centered design principles
- Strong preference for localization experience
- Familiarity with generative AI tools like ChatGPT, Claude, Gemini/Bard, etc., a plus
- A builder who’s comfortable in a high-growth environment
- A demonstrated ability to use empathy, logic, and data to inform design choices
- Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership
- A passion for building accessible, inclusive, quality products — and to evangelize those practices
- Collaborative mindset and comfortable working effectively in cross-functional teams
- A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
- Great team player, highly self-motivated
- Ability to collaborate closely with technical writers, product designers, product managers, and engineers
- You are resilient, reliable, and optimistic
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
(For information about Articulate's privacy practices, please view our Privacy Notice)
As an organization, we participate in E-Verify.
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The Company
What We Do
Articulate develops e-learning software, content, and resources that change the way the world learns.
More than 106,000 organizations worldwide, including all 100 of Fortune 100, have created millions of courses using our online training apps, Articulate 360 and Rise.com.
With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360.
With Rise.com, organizations get everything they need to create, track, and manage their online training in one complete system. It's the all-in-one online training system employees love.
Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 965,000+ member of E-Learning Heroes.
As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.
We're building a team that looks like the world we live in and an environment where people from diverse backgrounds feel like we belong. Learn more about why we're one of Inc. Magazine's Best Workplaces of 2020.
