About Sutherland:
Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.
Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advanced analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.
We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK.
Job DescriptionSenior UX/UI Designer
Location: Flexible / Hybrid / Remote
Department: Product & Design
Reports to: Design Director / Head of Product Design
Role Summary
The Senior UX/UI Designer leads complex design initiatives and plays a strategic role in shaping product experiences. This role owns design decisions end to end, mentors junior designers, and influences product direction through strong user advocacy, design leadership, and systems thinking.
Key Responsibilities
- Lead the design of complex, multi-surface user experiences from concept to execution
- Drive experience strategy, balancing user needs, business goals, and technical constraints
- Partner deeply with Product, Engineering, and Leadership to define product vision and roadmap
- Plan and apply user research and usability evaluation to inform design decisions
- Own and evolve design systems, patterns, and experience frameworks
- Mentor and provide feedback to UX/UI Designers, raising design quality across the team
- Influence stakeholders through clear storytelling, data, and design rationale
- Identify opportunities to improve design processes, workflows, and cross-team collaboration
Qualifications
Required Qualifications
- 6–10+ years of experience in UX, UI, or Product Design
- Strong portfolio demonstrating end-to-end ownership, strategic thinking, and impact
- Expert proficiency in modern design and prototyping tools (e.g., Figma)
- Deep understanding of interaction design, visual design systems, accessibility, and usability
- Proven experience influencing product decisions and working with senior stakeholders
- Experience designing enterprise, SaaS, or complex digital products preferred
Key Skills & Competencies
- Design leadership and mentorship
- Strategic thinking and product influence
- Systems thinking and scalability
- Stakeholder communication
- User advocacy and data-informed decision making
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 6-10+ years of experience in UX, UI, or Product Design
- Strong portfolio demonstrating end-to-end ownership, strategic thinking, and impact
- Expert proficiency in modern design and prototyping tools
- Deep understanding of interaction design, visual design systems, accessibility, and usability
- Proven experience influencing product decisions and working with senior stakeholders
- Experience designing enterprise, SaaS, or complex digital products
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
