Senior UX Specialist

ABOUT APPLY DIGITAL

Who we are: We're a global digital transformation partner for change agents, working to modernize their organizations. 

Who we help: Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.

What we do: We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.

How we help: We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization’s broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes.

If you'd like to learn more about Apply Digital's culture click HERE.

APPLY DIGITAL TALENT PIPELINE:

Interested in joining the Apply Digital team, but don’t see an open role you connect with? Submit your resume below and we’ll add you to our Talent Pipeline.

When new opportunities open up at Apply Digital, we'll check our Pipeline. If your profile is a fit, we'll get in touch for an interview.

Please review the requirements below to determine if you would be a good fit and submit your resume.

LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to PT or ET.

THE ROLE:

We are looking for a Senior UX Specialist who is passionate about transforming user insights into innovative digital experiences. This role is perfect for someone who excels in both the research and design aspect of experience. The position is ideal for someone who is good at solving complex problems with creative solutions and has a keen eye for detail. You will be at the heart of merging user needs with business goals and technical realities, crafting seamless experiences across various digital platforms.

As a Senior UX Specialist, you will play a pivotal role throughout the product lifecycle, collaborating closely with strategy, design, data, development, and product management teams. Your mission will be to ensure the user's perspective is a primary focus during planning, production, and post-launch phases. You will be instrumental in generating research insights, customer journeys, information architectures, and translating these into wireframes and prototypes that clearly communicate design intentions.

RESPONSIBILITIES

• Lead user research activities including interviews, surveys, workshops, and usability testing to gather early-stage product insights.
• Translate customer requirements into compelling user-centered design solutions.
• Develop and maintain customer journeys and user personas.
• Craft architectural diagrams, process flows, wireframes, and prototypes to facilitate design and development.
• Collaborate with product and development teams to navigate technical constraints when designing for various channels or platforms.
• Champion the user's perspective throughout the product development process. This involves presenting research findings to stakeholders and advocating for design decisions that prioritize the user experience.
• Stay abreast of the latest UX trends, tools, and methods, particularly in responsive mobile website and app design.
• Analyze and recommend process improvements to enhance the team's efficiency and effectiveness.
• Support project teams throughout the project lifecycle, ensuring user needs are addressed.
• Articulate complex design ideas to project teams and clients using concept sketches and wireframes, incorporating stakeholder feedback.
• Facilitate UX workshops to drive ideation and understanding.
• Create visual presentations for both clients and internal briefings.
• Guide and mentor junior team members, while fostering a culture of curiosity and continuous learning.

REQUIREMENTS

• A minimum of 5 years of experience in UX design, product design, information architecture, or a similar role, with at least 3 years focused on UX research.
• Prior consultancy or agency experience is preferred. 
• Demonstrated expertise in information architecture and interaction design patterns for mobile and responsive web.
• Proven experience conducting user interviews, usability testing, and journey workshops to inform design decisions.
• Proficiency with Figma or similar design and prototyping tools.
• Familiarity with user-centered design techniques; experience with design sprints & team-based concepting.
• Exceptional interpersonal, client relations, and team collaboration skills.
• Strong writing, creative thinking, and problem-solving abilities.
• Detail-oriented and highly organized, with the ability to manage tight deadlines and multiple projects simultaneously.
• Excellent communication, facilitation, and presentation skills.
• A proactive self-starter who is comfortable in a flexible, start-up environment.
• A passion for digital strategy, products, and a commitment to continuous learning and improvement.




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LIFE AT APPLY DIGITAL

When you feel safe and healthy, you can bring your best self — and ideas — to the team. In addition to a remote office set-up budget, annual celebrations, and parental leave top-ups, here are a few benefits we offer to support your well-being:

Great projects: Broaden your skills on a range of engaging projects with global brands and important work for causes we care about.

An inclusive environment: We’re truly committed to building a culture where diversity is celebrated and everyone feels welcome. So come as you are.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].