Senior UX Researcher

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

About the role

Our growing team is looking for a Senior UX Researcher to join our growing team!

What you'll do here:

• Collaborate with our multidisciplinary teams: Work closely with product, design, and data teams (web analytics, business intelligence, and marketing research) to: 1/identify information gaps; 2/create and manage your research roadmap, and more broadly; 3/ensure the entire design and development process is user-centered.
• Lead user research: Plan, design, and conduct user research studies to gather deep insights into users’ needs, behaviors, and motivations.
• Analyze and synthesize data: Analyze qualitative and quantitative data collected during research and synthesize findings to deliver strong strategic recommendations that account for technological constraints.
• Produce reports and presentations: Communicate research results clearly and concisely through detailed reports and presentations to influence decision-making and guide design strategies.
• Stay on top of tools and methods: Keep up to date with the latest trends, best practices, and tools in user research and user experience (UX).
• Mentor: Mentor junior researchers by sharing your knowledge and accelerating the development of the skills needed to conduct effective research.
• Champion a culture of excellence and UX: Advocate for the importance of user research and UX across the organization by operationalizing the full range of methods offered by the team.

What you bring to the table:

• Minimum of 5 years of experience in user research.
• Mastery of user research methods (qualitative and quantitative): usability testing, semi-structured interviews, comparative studies, card sorting (open and closed), longitudinal studies (e.g., diary studies), surveys, focus groups, and facilitation of co-creation workshops.
• Industry knowledge (asset).
• Proficiency with research tools such as usertesting.com, Optimal Workshop, Qualtrics, Dovetail, etc. (asset).
• Proficiency in statistical methods (asset).
• Rigor—we strive for excellence to help our digital products overperform.
• Business performance orientation: tracking KPIs, analyzing market trends, etc.
• Strategic thinking in user experience and business.
• Excellent verbal and written communication; ability to present findings at the executive level.
• Team player, strong collaboration skills, openness to feedback.
• Proactive attitude; able to work autonomously and handle ambiguity.
• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.