Senior UX Researcher

Senior UX Researcher

What you can expect

As a Senior UX Researcher, you will play a key role in driving and scaling research initiatives across the company. Working closely with cross-functional teams, you’ll help ensure a seamless, innovative, and user-friendly experience across all devices. Your expertise will guide design decisions by advocating for usability, consistency, and customer needs.
You will mentor and support product and design teams in research methodologies, enabling them to conduct their own studies while maintaining high-quality insights. Your work will directly impact Zoom’s customer experience, helping create a cohesive and intuitive ecosystem across multiple products.

About the Team

The UX Research team at Zoom drives the foundation of our customer experience, generating insights that inform design and product decisions across the Workplace ecosystem. Join a collaborative research team working with product, design, engineering, and accessibility to set standards, shape user experiences, and build scalable, user-centered solutions across Zoom.

Responsibilities

• Leading high-impact UX research projects, owning end-to-end planning, execution, and synthesis to generate actionable insights for Zoom’s products.

• Designing and implement research studies, including qualitative, quantitative, and mixed-methods approaches, to ensure a deep understanding of user needs and behaviors.

• Collaborating with cross-functional teams (designers, engineers, product managers, and accessibility specialists) to align on research goals, share findings, and inform product decisions.

• Advocating for usability, accessibility, and customer-centric design, translating insights into actionable recommendations that drive product improvements.

• Developing and maintain research frameworks and best practices, ensuring consistency and high-quality methods across projects and teams.

• Mentoring team members and cross-functional partners to build research capabilities while communicating findings through clear reports, visualizations, and presentations to inform design and product strategy.

What we’re looking for

• Hold BS or equivalent experience with 6+ years in UX research, including expertise in scaling research across large organizations.

• Be proficient in user experience research methods and tools, such as Qualtrics, Tableau, and usertesting.com, with the ability to design and execute studies independently.

• Have a deep understanding and handling of visual design with a passion for polish and an expert eye for detail—spacing, layout, motion and Structure.

• Have a proven ability to evaluate and create engaging user experiences that balance functionality and emotional impact, grounded in research insights.

• Be a skilled systems thinker with deep problem-solving skills, attention to detail, and experience contributing to or maintaining research frameworks and practices.

• Have excellent communication skills, with the ability to articulate research findings, influence partners, and enable teams using evidence-based UX practices.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.