Join us as a Senior UX Researcher at NatWest Boxed
- You’ll be working directly under our Research Leader, but with a high degree of agency and autonomy.
- You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
- This is a great opportunity to develop your knowledge and skills while making a real difference for our customers
As a Senior UX Researcher, you’ll own and execute the high-level strategic discovery pieces that chart our future course. You'll own the research roadmap for your product area, ensuring we balance future-looking discovery work with evaluative experiments that optimize what's live today.
Additionally, you’ll be:
- Navigating the complexities of B2B2C, mastering the art of researching two very different audiences, our business partners and their end customers
- Championing a user-centric culture, making sure that all strategic and design choices are directly anchored to verified customer needs
- Building a better research function, contributing hands-on to the processes and tools (ResearchOps) that make our research effective and scalable
- Working closely with Product, UX Designers and the wider teams
- Actively coaching junior team members and helping product and design colleagues grow their own independent research skills
You’ll need to be technically excellent, master of mixed-methods research (complex qualitative and quantitative analysis), and know how to bring different data streams together to tell a cohesive story
We’ll also be looking for:
- You to influence and guide executive-level stakeholders, turning research findings into clear, consensus-driven strategic decisions
- The ability to deliver relevant and effective insight under varying project constraints
- Highly independent researcher, comfortable owning the entire research lifecycle from ambiguous questions to final recommendations in a small, fast-paced team
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders
Hours
35Job Posting Closing Date:
11/12/2025Ways of Working:Remote FirstTop Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
