We build useful, usable, and innovative experiences for Zillow customers and partners. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.About the role
As a Senior UX researcher on ZRI, you'll be responsible for shaping exceptional experiences to reinvent and radically simplify real-estate. You'll provide our data-hungry team with meaningful insights and work with designers, design technologists, and cross-discipline partners to continuously learn and iterate our experiences. Our mission is to make Zillow the most-loved place to discover, buy, sell, and rent a home.
Responsibilities
Apply appropriate qualitative and quantitative research methods to evaluate and identify opportunities to improve Zillow’s experiences
Lead research activities like participant recruiting, user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing
Synthesize and frame user needs to guide product strategy and innovation
Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team
Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies - both for internal partners and for our shared end customers
Present research insights and regularly engage with designers, design technologists, product managers, data scientists, applied scientists, engineers, and other researchers
Travel to in-person collaboration sessions and team building events ~6-8 weeks per year
Contribute, learn, grow, and have fun
PhD & 4+ years of industry experience as a UXR, or
PhD & post-doc & 2 years of industry experience as a UXR
Expertise designing and executing evaluative research studies to assess digital experiences
Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing)
Expertise in survey design
Expertise in descriptive and inferential statistics
Expertise with data analysis using R or Python and familiarity with SQL
Proven track record thriving in a fast-paced, collaborative environment exploring ambiguous opportunity areas
Adept prioritizing research activities to deliver practical insights and direction quickly
Programmatic thinker able to stand-up and execute multi-phased efforts and research programs
Interest in exploring new experimental methodologies and tools
Strong, proven product sense
Nice to have: hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends
Nice to have: systems background (finance sector, medical/insurance), or another highly regulated industry benefitting from “outside the box” thinking
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
Similar Jobs
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
