Role : Senior UX Researcher
Location : Abu Dhabi
Role Purpose:
Senior UX Researcher primary role is to provide support to the design team for customer research and testing activities of digital products and services. S/he will be working with a diverse team of Product Owners, Engineers and Designers to create, deliver, and test digital banking products.
Key Accountabilities of the roleUser Research Planning: Develop and execute research plans that align with project goals, timelines, and stakeholder needs.
Data Collection: Conduct qualitative and quantitative research methods, such as interviews, surveys, usability testing, and field studies.
User Insights: Analyze research data to extract meaningful insights about user behaviors, needs, motivations, and pain points.
Persona Development: Create detailed user personas and journey maps to guide design and development teams.
Collaboration: Work closely with UX designers, product managers, and developers to integrate research findings into design and product development.
Reporting: Present research findings and recommendations in a clear, actionable manner to stakeholders at all levels.
Continuous Improvement: Stay updated with the latest UX research methodologies and tools to continuously enhance research practices.
Ethical Considerations: Ensure all research is conducted ethically, respecting user privacy and confidentiality.
User Advocacy: Act as a voice of the user, ensuring that their needs and experiences are central to design decisions.
Benchmarking: Measure the effectiveness of UX improvements over time and contribute to ongoing user experience benchmarking.
Specialist Skills / Technical Knowledge Required for this role:
Experience in working at consumer-focused product companies delivering extraordinary user experiences.
The ability to direct, drive, and evolve research project inside and ever growing and experimenting environment.
Excellent communication skills in English (Arabic is a plus) together with analytical thinking and problem-solving
capability. Able to breakdown and simplify complex problems and being confident at presenting to a mixed audience of different levels in the organization
A user-focused design mentality. Experienced in acquiring user feedback, whether it is, conducting usability studies, performing user research, or A/B tests
Experienced working in a dynamic design process where we let quantitative and qualitative customer data guide our designs
Strong time management skills and the ability to be self-direct and prioritize
A curiosity to learn and a willingness to be adapt as new and different challenges constantly emerge
Skills Required
- Experience working at consumer-focused product companies delivering exceptional user experiences
- Experience directing and driving research projects in dynamic, experimental environments
- Excellent English communication skills
- Arabic language proficiency
- Analytical thinking and problem-solving skills
- Experience conducting usability studies, user research, user feedback activities, or A/B tests
- Experience using qualitative and quantitative customer data to guide design decisions
- Ability to present findings to varied organizational audiences
- Strong time management and self-direction
- Ability to prioritize and adapt to changing challenges
What We Do
Abu Dhabi Islamic Bank, A Public Joint Stock Company, is a leading Islamic bank headquartered and listed in Abu Dhabi- UAE with a purpose of being a lifelong partner for customers, colleagues and community. Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 34 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalized customer experience with world-class digital banking services. ADIB is a full-fledged financial service provider that offers banking solutions for individuals, corporates and affluent customers. In addition, the wider ADIB Group provides brokerage, real estate and property management, payments and insurance services. ADIB has one of the largest distribution networks in the UAE with more than 60 branches. Internationally, the bank has a presence in six strategic markets - Egypt, , the Kingdom of Saudi Arabia, the United Kingdom, Qatar, Sudan and Iraq.
