The Role
Lead and execute generative and evaluative user research for embedded client engagements. Design and run surveys, interviews, ethnography, and quantitative/qualitative studies, analyze data to identify patterns, deliver actionable recommendations, collaborate with cross-functional teams, and shape research strategy aligned with business goals.
Summary Generated by Built In
Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Meta, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
Duration: Ongoing
Location: This is a 5 days per week on-site opportunity - candidates must be based in Columbus, Ohio, or Wilmington, Delware.
What you'll be doing
- Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
- Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
- Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
- Stay current with industry trends and incorporate knowledge into team insights
As an Senior Researcher you will play a pivotal role in shaping our clients experiences across our internal and external products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
Job responsibilities
Job responsibilities
Your background
- 7+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
- Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
- Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Required qualifications
Skills Required
- 7+ years of experience in generative and evaluative user experience research employing advanced methods
- Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
- Advanced knowledge of user experience design principles and ethnographic research influence on user experiences
- Advanced understanding of current research methodologies and ability to apply them to inform experience designs
- Ability to work on-site 5 days per week and be based in Columbus, Ohio or Wilmington, Delaware
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The Company
What We Do
Blink UX is a global product design consulting firm creating products and experiences people use, love, and remember. Blink has over two decades of experience in UX research, strategy, and design, partnering with innovative industry leaders, including Amazon, JPMorgan Chase, Google, Meta, The New York Times, and NASA.
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