Chewy's mission is to be the most trusted and convenient destination for pet parents everywhere. User Researchers at Chewy are essential in bringing together and understanding the needs of pet parents to ensure that Chewy is an enduring companion that support them. By listening closely to their experiences, researchers help identify gaps and drive innovations that improve our services and products.
We are looking for a Senior User Researcher to join our team in Bellevue, WA or Boston, MA offices. In this role, you'll play a key part in advancing Chewy's customer loyalty programs and cost-saving tools for shopping. Your compassion for pets and those who care for them will drive your efforts to improve their well-being. You'll collaborate daily with designers, UXR program managers, engineers, and product managers who share a deep passion for pets and their pet parents. You'll be eager to uncover new opportunities, impact our core retail business, and craft the future of UXR at Chewy. Join our dynamic, collaborative, and fun-loving team of designers, researchers, and builders who are dedicated to making a difference.
What You'll Do:
- Design and conduct research to address sophisticated and unclear user needs in emerging or evolving areas.
- Evaluate design solutions for existing concepts that require further exploration or understanding.
- Clearly link your research findings to broader business objectives and goals.
- Collaborate across teams to build consensus and guide efforts in bridging knowledge gaps.
- Identify and champion crucial customer needs and business opportunities to ensure the customer remains at the center.
- Plan, estimate, and implement intricate research projects with precision and care.
- Independently prioritize tasks and manage competing demands from various Team Members.
What You'll Need:
- 5+ years of experience as a UX researcher or in a similar role.
- Strong qualitative research skills.
- Success in delivering high-quality research that has driven significant results, with case studies showcasing your expertise.
- Ability to clearly communicate and present sophisticated user needs to influence product design.
- Strong background of assessing the impact of your research on both customer experience and business outcomes.
- Bachelor's degree in the social sciences, user research, or a related field, or equivalent professional experience.
- Role requires in-office presence at the local office.
Nice to Have:
- Experience with customer loyalty or subscription programs.
- Experience with e-commerce
- Mixed methods research skills.
Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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