Senior UX Researcher (Remote)

Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

User experience is at the forefront of how we create intuitive, innovative, and admired products that our customers love. Researching and understanding our users’ needs, behaviors, and personal goals is an integral part of AuditBoard's success in designing and developing industry-leading products that deliver value for the people who use them, and for AuditBoard’s businesses. 

We are looking for a talented Senior User Experience Researcher who is excited by the challenge of transforming the work of audit, risk, and compliance teams everywhere. This position demands a high level of output in a fast-paced environment, but also offers opportunity for growth in a fast-scaling business. In this role, you will bridge real-world business challenges with an intuitive user experience. You’ll collaborate with product designers, product managers, and engineers in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research using a breadth of methods. 

Key Responsibilities

• Work with key stakeholders, including designers, researchers, product managers, and engineers, to identify and develop research objectives, goals, timelines, and execution plans in a fast-paced, rapidly changing environment.

• Define, plan, and conduct independent research on multiple aspects of products and experiences to drive actionable changes in AuditBoard's growth strategy.

• Collect and analyze user behavior through various research methodologies such as ethnographic research, behavioral research, focus groups, diary studies, user interviews, surveys, usability testing,  journey mapping, benchmark studies, A/B testing etc. to aid in the formulation of insights that influence our product strategy/roadmap and improve our user experience across multiple products.

• Influence, coordinate, and partner closely with product design and product management to democratize and drive continuous product discovery and user research processes.

• Advocate research findings to diverse audiences through good-quality reports and presentations.

Attributes of a Successful Candidate

• Bachelor's degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field, or equivalent practical experience

• 3 to 5 years of direct experience or equivalent combination of education and experience in market, product, customer, user experience, or academic research.

• Experience working embedded within product teams. Partnering and mentoring stakeholders, designers, PM, and engineers. 

• Demonstrable research skills with a portfolio that showcases a breadth of approaches and methodologies (portfolio required).

• Strong experience defining, planning, and executing research studies, including outlining objectives, goals, and timelines. 

• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

• Excellent written and oral communication abilities. 

• Experience working with and presenting research results to senior stakeholders.

• Ability to work independently with limited supervision on research projects, including problem-solving and critical thinking.

• Experience in researching applications for complex business environments and processes, particularly in the enterprise or data-intensive domain.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do

• Win, together: Drive to be the best while supporting each other’s success

• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals

• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn

• Constant innovation: Challenge the status quo and drive improvements
  

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

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