Job Description:About the Role
Join our Customer Insights team at Dow Jones, where we drive the understanding of markets, customers, and products from research to testing. Reporting to the VP of Customer Insights, you will focus on Consumer and B2B units, including The Wall Street Journal, Factiva, MarketWatch, and Risk & Compliance. As a Quantitative UX Researcher, you'll be pivotal in enhancing digital experiences, using data & insights to inform priorities and ensuring continuous improvement.
You Will:
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Lead in helping UX and Product partners understand user needs and behaviours.
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Generate insights fueling brainstorming sessions and evaluating designs.
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Investigate user behaviour using empirical research methods like logs analysis, survey research, and regression analysis.
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Define and measure quantitative UX topics, goals, and metrics collaboratively.
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Independently design, create, and analyze quantitive research studies.
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Run surveys, experimental design tests, and statistical analyses.
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Examine data and product designs, generating hypotheses for high-impact research.
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Collaborate with data teams to synthesize insights supporting designers' or product managers' hypotheses.
You Have:
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Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
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Minimum 3 years of applied product research experience, proficient in statistics and experimental design.
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Experience analyzing and presenting behavioral data from Adobe Analytics, UserZoom, and Optimal Workshop, along with survey design expertise.
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Proficiency in statistical analysis software (e.g., SPSS, Qualtrics), data visualization tools (Tableau, BigQuery), and digital product design tools (Figma, Adobe CC, Miro).
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Collaboration skills, comfort with professional collaboration tools (Jira, Miro, Confluence, Airtable), and understanding of user-centered design principles.
Our Benefits:
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Comprehensive Healthcare Plans
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Meal Vouchers
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Hybrid working
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Remote working available for a portion of the year
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Retirement Plans
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Comprehensive Medical, Dental and Vision Insurance Plans
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Education Benefits
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Paid Maternity and Paternity Leave
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Family Care Benefits
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Commuter Transit Program
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Subscription Discounts
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Employee Referral Program
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Experience
Job Category:
Software Product Engineering
Union Status:
Non-Union role
Top Skills
What We Do
When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, and video --including some of the widest-read and most-respected brands, like The Wall Street Journal, Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
Our products inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. We enlighten and inspire audiences around the globe with authoritative, differentiated and trusted content.
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