Senior UX Researcher - Hybrid R0044803

Senior UX Researcher - Hybrid R0044803

The Company
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal, Tax, Heath, Finance and Compliance sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help our clients get it right.

The Business Unit

The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Lead UX/CX Researcher, reporting to the Director of UX/CX Research, will be responsible for all aspects of UX Research for the Lien Solutions business of our Financial and Corporate Compliance Division. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making.

Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues within the listed offices at the below of this job description. You will report to the Director of UX/CX Research and work under the leadership of the VP, User Experience & Design. This role is a part of the Wolters Kluwer DXG U.S., Inc. - DXG Customer and User Experience. #LI-Hybrid

Required Job Qualifications (minimum):

Experience, Knowledge and Tools

• Education: Bachelor's degree/University degree, Master’s degree a plus
• At least 8 years of relevant research experience
• Significant experience working with senior clients, stakeholders, and developers
• Exceptional communication and presentation skills
• Experience working in a Lean/Agile development environment
• Excellent time and project management skills
• Some experience in Financial Services, Banking, Compliance, Legal, or Tax domains
• Some experience working with organizational change management.
• Understanding of lending processes and financial products such as mortgages, commercial loans, and consumer loans.
• Knowledge of compliance and regulatory considerations in the lending industry, which can influence user behavior and needs.
• Experience working with financial software platforms or tools that automate lending processes.
• Some experience is financial services industry especially with digital transformation and automation initiatives

Essential Duties and Responsibilities 

• Collaborate with Leaders in Product Management, UX Design, and Engineering, to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
• Partner with Product Managers to understand business goals and objectives both at the portfolio and product level.
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
• Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers.
• Explore the behaviors and motivations of our users through methods like contextual inquiry, concept validation, surveys, and usability testing.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
• Ensure that the product teams are using research findings, data and insights to inform design decisions and validate design solutions.
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience.

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Hybrid Locations: USA-TX-Coppell-Rombauer Rd

USA-DE-Wilmington-Orange St

USA-FL-Tampa-West Boy Scout Blvd

USA-IL-Chicago-South LaSalle St

USA-MA-Waltham-Third Ave

USA-MN-Minneapolis-South Fifth St

USA-WI-Madison-Junction Rd

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.