Senior UX Researcher (f/m/div.)

The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

In the city of Aveiro, Bosch has one of its biggest production sites for Bosch Home Comfort division, as well as a Research and Development Center for new and improved heating solutions for the residential segment. With more than 1400 employees, focused on innovation, sustainability and collaboration, Bosch Aveiro joins together experts in diverse areas, from mechanical engineering to connectivity and software solutions, as well as industrialization and quality.  

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

This is Our Team

Our team is turning the vision of making homes smarter, greener, and ultimately, better places to live into reality.

We develop diagnosis and monitoring web applications, that are helping consumers to get the best out of their heating appliances and supporting technicians with the information to complete their maintenance tasks, reduce energy consumption and CO2 emissions.

We combine different skills, tastes, interests, and experiences into a culture that loves to challenge the status quo, looks for perfection in the little details, and deeply cares about making lives easier for the people using our products. And almost all our jokes are funny.

This team gets it done because:

• Engineers affect the backlog, adjusting priorities and scope of user stories, or adding technical items to it;
• We collaborate with other teams’ developers, to discuss and clarify doubts, or to solve bugs together;
• All our code goes through pull requests and through a battery of tests at several layers;
• We deploy to production weekly and with a click of a button;
• We have daily touchpoints for the team to meet and stay connected remotely;
• We have weekly sessions of knowledge sharing;
• We talk with customers and their needs are at the forefront of all our developments;
• Engineers own all the processes, from the customer need to the deployment and scaling of the solution;
• We split into smaller teams during development to decrease the number of topics tackled by each developer and reduce context-switching;
• We launch feature experiments with ideas from the team;
• We go out of our own way to make everyone feel safe to contribute with their own ideas;
• We strive for quality in everything we do, from the format of a log message to the position of a button, we want to get details right;
• We play board games together;
• Focus times are a priority and our calendar reflects that: 80+% of mornings/afternoons without meetings.

Your Contribution to Something Big

We are optimizing the way how heating systems are managed, operated, and maintained by providing knowledge and tools for our customers to reduce CO2 emissions and energy consumption in heating systems.

As a Senior UX Researcher, you will drive user-centered decision making across our product development cycle. You'll apply research methodologies to identify user needs, behaviors, and pain points that inform our product strategy. Working with cross-functional teams, you'll translate research findings into actionable insights and recommendations.

Your expertise will ensure we build solutions that address real user problems while meeting business objectives, ultimately improving product adoption and user satisfaction.

On a typical day you will:

• Plan and conduct user research sessions;
• Analyze qualitative and quantitative research data to extract meaningful insights;
• Present research findings and recommendations to product, design, and engineering teams;
• Collaborate with product owners to define research questions and priorities;
• Work closely with designers to translate user insights into design requirements;
• Facilitate workshops to align team understanding of user needs and behaviors;
• Recruit and manage relationships with research participants;
• Review designs and solutions constructively;
• Stay current on UX research best practices and emerging methodologies;
• Identify areas of improvement on our products and processes;
• Live the values and principles of Agile;
• Share knowledge with teammates.

These are the areas where your experience will help us:

• Degree in Computer Science, Human Factors, Information Science, Behavioral/Social Science, or other related field;
• 7+ years of experience in UX research;
• Successfully leading all phases of research, from planning to communication of insights;
• Proven track record of applied quantitative and qualitative research initiatives;
• Demonstrable ability of extracting insights from research and connecting those to concrete product improvements;
• Experience with UX research tools and repositories;
• Excellent and adaptable communication with an history of sharing complex insights and convincing ideas to diverse stakeholders;
• Proactive and action-oriented mindset with a past of influencing teams and organizations for the value of the User Experience;
• Advocate for the importance of accessibility as a value-driver for customers and the business.

What distinguishes you: 

You would be a great fit if you love to build products with a team and learn every day. But also, you:

• Have a deep empathy for user needs;
• Want to have an impact on people’s lives with the work you do;
• Take good care of the things you create, from ideation, through all development phases, and delivery to users;
• Learn at every opportunity and find ways to share that knowledge with the team;
• Organize your work and don’t need others to tell you what to do;
• Can work with, and improve upon, established patterns and ways of working of the team;
• Don’t shy away from debating ideas or offering contrarian views in group discussions;
• Promote conclusions and seek concrete action plans that move the team forward;
• Welcome change, in priorities, goals, or information, and are comfortable adjusting plans to make the most out of the situation;
• Feel at ease communicating in English and collaborating with people from multiple nationalities.

This is Our Hiring Process

These are a series of conversations where we aim to present you with a picture of the kind of impact you could expect to make and understand if that’s the challenge you are looking for. We’ll do it remotely and try to accommodate calls to your working day. Most importantly, we invite you to apply even if you feel you don’t have all the experiences we mention. If you are willing to learn and know your current skills, we’ll make it work.

1. [30 mins] Quick call with our recruitment team for introductions and sharing of expectations.
2. [60 mins] Conversation with Hiring Manager and Designer to explore the job requirements and your experience.
3. [Asynchronous] Small exercise where you’ll apply your UX skills to a scenario like the ones we tackle in our daily work.
4. [60 mins] Casual conversation with our engineering team to see if you would be excited to work together and go over your most interesting decisions on the UX exercise.
5. Decision and job offer.

Work #LikeABosch includes: 

We believe people will do their best work with autonomy, learning opportunities, comfort, and their favorite tools. We are helping that happen with the following:

⚖️ Flexible work conditions

🔀 Work in the office, full remotely, or something in between

🌐 Collaborate in a multicultural team

🔎 A day every sprint designed for you to experiment, learn, prototype, or improve things as you see fit

🚩 Participate in defining your team goals and targets

🧑‍⚕️ Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic)

📚 Learning budget to attend conferences, acquire books, do courses. Training opportunities (p.e., technical training, foreign languages training) & certifications. It’s up to you

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

💰 Flexible benefits platform

🅿️ Free parking lot & EV charging

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!