Senior UX Researcher, Commerce

The mission of the Squarespace Commerce team is to provide sellers with the tools they need to build and grow their business on Squarespace. With our priority focus on service sellers, we have an exciting roadmap of work ahead to help service sellers connect with their customers and seamlessly deliver the services and hospitality they strive for.

We are looking for a UX Researcher to support research within Squarespace Commerce. You will support across the Commerce team but embed with teams each half to drive high-priority work. You will work closely with product owners to guide the direction and influence of Research - staying involved with the product teams and training their colleagues to maximize their ability to understand and act upon customer needs.

You will report directly to the UX Research Manager working out of our NYC headquarters 2x a week.

• Lead end-to-end strategic research while simultaneously rolling your sleeves up on tactical research, including concept and usability testing.
• Shape thought leadership in a specific product / feature area, champion this feature and the underlying customer needs.
• Build and nurture partnerships with cross-functional partners including product managers, designers, data scientists, analysts, customer support, and engineers.
• Build a toolkit of quantitative and qualitative research methods and fluency in business metrics to build and prioritize a research roadmap.
• Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps.
• Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization.
• Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users.
• Own multiple projects at one time from briefing to release with support and coaching.

• 5+ UX Research work experience. Previous education and training taken into consideration.
• You are continuing to grow your craft, but bring a deep toolkit of research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints.
• You have experience creating and owning research processes end-to-end and influencing product and teams' direction at a leadership and team level.
• You have experience with market research / working with marketing teams.
• Ability to create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research.
• Ability to provide focus and direction to multiple stakeholders when faced with ambiguity and technological constraints.
• Basic familiarity with analytics and quantitative research and comfortability working with quantitative research partners.

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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