Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, program managers, researchers, and builders, we’re looking for creative and driven talent to join the pack.
We are seeking a Senior UX Program Manager, Design System to join the Design Operations team at Chewy. This role will support the Core Product Design & Research team, specifically focusing on our Design System, organization wide process improvement, and design operations support. You will partner directly with UX Senior Leadership to establish design best practices, system and tool governance, and lead the administrative complexity for the team so that researchers and designers can focus on solving customer problems. You will be responsible for defining program achievements, collaborator communications, and roadmap tracking for the Chewy Design System
What You’ll Do:
- Partner with the Associate Director for Design Foundations to define an intake, planning, and roadmap process.
- Partner with Product Designers to plan, document, and report on progress.
- Drive optimization of our scrum-of-scrums design process and reporting mechanism.
- Work closely with cross-functional partners (e.g., UX design, product managers, engineers) to understand their needs and provide them with the right UX partner, mechanism, or support model.
- Day-to-day operations and planning support for the UX Teams, including management of intake, sprints, backlog, retrospectives, and partnering with the Directors on prioritization.
- Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
- Proactively identify risks, and mitigation plans for those risks, before they become issues; adapt our strategy as needed to minimize project impact
- Own contracts and administrative governance for 2+ UX tools; including budgeting, contract renewals (in partnership with procurement team), and usage documentation or trainings for the team.
What You’ll Need:
- 5+ years of experience as a program or project manager, specifically with focus in UX or UX Research.
- 3+ years of experience leading project delivery for large, cross-functional project teams.
- Previous experience working directly with UX team.
- Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk
- Understanding of UX research, design, and common design processes
- Experience working in a collaborative multi-disciplinary team and working directly with designers, product managers, and engineers
- Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Experience with forecasting and budgeting
- Experience with Agile/Scrum
- Experience with Atlassian suite of products; Jira expertise highly preferred
Bonus (if applicable):
- Excellent written and verbal communication skills
- Bachelor’s degree or equivalent professional experience
- Strong process improvement background and experience owning the operations of creative programs
- Knowledge of user experience measurement and setting critical metrics
Hub Location & Work Arrangement:
- Hubs: Bellevue, WA or Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This is NOT an option for this role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
